Oneka Rivera
Amarillo
Summary
Extensive experience in healthcare, customer service, client relations, and office management. Known for effective communication skills, exceptional time management, and strong organizational abilities, complemented by keen attention to detail and proficiency in technology. Actively seeking remote employment opportunities that offer pathways for growth and career advancement. Committed to contributing positively to team dynamics while delivering high-quality results.
Overview
15
15
years of professional experience
Work History
Sales and Services Specialist
Progressive Insurance Company
03.2024 - Current
- Facilitate customer interactions through high-volume inbound calls. Support customers in identifying individual needs. Provide education on coverage options while recommending additional products to enhance their experience.
- Achieve and sustain outstanding metrics to drive sales success and enhance revenue growth.
- Lead team meetings, promoting best practices in sales techniques, company policies, and moral.
Physical Therapist Assistant
BrightStar Home Health
06.2021 - 02.2023
- Collaborated with team of physical therapists to analyze patient data and develop, modify, and coordinate personalized in-home therapy treatment plans.
- Completed passive and active manual therapy techniques to aide patients in the management of pain and injury rehabilitation.
- Offered mobility training and assistance with physical support, wheelchairs, and various therapeutic strategies.
- Maintained up to date documentation regarding patient progression.
Office Manager
Clean Spaces
02.2016 - 06.2021
- Facilitated accurate processing of customer invoice payments and adjustments to contracts to ensure financial accuracy.
- Fostered strong customer relationships through continuous engagement and support.
- Organized scheduling and dispatching of cleaning staff.
- Processed company payroll.
- Maintained inventory.
Administrative Assistant
ComPassion Home Health
04.2012 - 01.2016
- Maintained multiline phone system, email, and chat correspondence.
- Audited therapy billing accounts, processing denials and corrections.
- Completed patient charting and filing of patient records.
- Processed company payroll.
- Maintained inventory of medical supplies.
Office Clerk
Daybreak Community Services
08.2011 - 04.2012
- Managed office documentation, monitored filing system, processed incoming financial and business documents.
- Coordinated patient expense cards and handled client scheduling of medical appointments.
- Monitored office supplies and client home inventory.
- Multi-line phone system.
Education
Associate of Applied Science - Physical Therapist Assistant
Amarillo College
Amarillo, TX05-2020
Skills
- Microsoft Office proficiency
- Strong financial insight
- Time management
- Data Entry
- Team training and development
- Remote
Timeline
Sales and Services Specialist
Progressive Insurance Company
03.2024 - Current
Physical Therapist Assistant
BrightStar Home Health
06.2021 - 02.2023
Office Manager
Clean Spaces
02.2016 - 06.2021
Administrative Assistant
ComPassion Home Health
04.2012 - 01.2016
Office Clerk
Daybreak Community Services
08.2011 - 04.2012
Associate of Applied Science - Physical Therapist Assistant
Amarillo College