ONESHA XIMINES
Immokalee
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Island vybz Jamaican cuisine
Naples
02.2022 - Current
- Managed customer inquiries and resolved issues with professionalism and empathy.
- Trained and supervised staff to ensure high-quality service standards.
- Developed and implemented customer feedback systems for service improvement.
- Oversaw daily operations to maintain a welcoming dining environment.
- Collaborated with kitchen staff to address menu-related customer questions.
- Assisted in creating promotional materials to enhance customer engagement.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
CNA
Private Care
Naples
01.2020 - 02.2022
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization in patient care areas.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients and families regarding care plans.
- Provided companionship and emotional support to patients in need.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Education
Associate of Science - Business Administration
Excelsior Community Collage
Kingston, Jamaica07-2009
High School Diploma -
Convent of Mercy Academy
Kingston, Jamaica07-2007
Skills
- Conflict resolution
- Patient communication
- Documentation accuracy
- Team collaboration
- Product and service solutions
- Time management
- Budgeting and reporting
Timeline
Customer Service Manager
Island vybz Jamaican cuisine
02.2022 - Current
CNA
Private Care
01.2020 - 02.2022
Associate of Science - Business Administration
Excelsior Community Collage
High School Diploma -
Convent of Mercy Academy
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