Oneshia Johnson
Fort Wayne,IN
Summary
Team-oriented customer service professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 1 and a half years' experience in retail settings, including sales and specialty departments. Adept at navigating POS platforms.
Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of Microsoft and avaya. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Amazon Cross Dock Facility
12.2021 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as [Number] pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Order Picker
Sweetwater Sound
09.2020 - 12.2021
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Customer Service Representative
Teleperformance
04.2018 - 09.2020
- Addressed customer service inquiries quickly and accurately.
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
Customer Service Representative
Frontier Communications
12.2017 - 04.2018
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and unaddressed issues.
- Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
- Addressed customer service inquiries quickly and accurately.
Sales Floor Associate
Kohls Department store
08.2013 - 12.2017
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided every customer with professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
Education
Some College (No Degree) - General Studies
Ivy Tech Community College
Fort Wayne, INHigh School Diploma -
Northrop High School
Fort Wayne, IN06.2005
Skills
- POS system operation
- Retail merchandising expertise
- Accurate money handling
- Superb sales professional
- Approachable
- Organized
- Excellent multi-tasker
- Cash handling accuracy
- Dedicated team player
- MS Office proficient
- Flexible schedule
- Basic clerical knowledge
- Relationship selling
- Cheerful and energetic
- Positive outlook
- Freight Labeling
- Order Picking and Processing
- Inventory Counting
- Product Verification
- Warehouse Logistics
- Quantity Calculations
- Merchandise Staging
- Labeling and Boxing
- Order Picking
- Lifting and Sorting
- Shipping and Receiving
- Pallet Jack Operations
- Invoice Verification
- Warehouse Operations
Timeline
Warehouse Associate
Amazon Cross Dock Facility
12.2021 - 08.2023
Order Picker
Sweetwater Sound
09.2020 - 12.2021
Customer Service Representative
Teleperformance
04.2018 - 09.2020
Customer Service Representative
Frontier Communications
12.2017 - 04.2018
Sales Floor Associate
Kohls Department store
08.2013 - 12.2017
Some College (No Degree) - General Studies
Ivy Tech Community College
High School Diploma -
Northrop High School
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