Oneshia Mcleod
MUSC Hospice
Bishopville
1
Certification
11
years of professional experience
Social Worker with experience delivering crisis intervention, psychosocial assessments, and client advocacy across behavioral health settings. Coordinates with multidisciplinary teams to support treatment planning, family education, and timely referrals to housing, financial, and healthcare resources. Maintains accurate client documentation that supports compliant, informed care decisions.
Work History
Social Worker/ Bereavement Coordinator
9 Months- Conduct psychosocial assessments to identify patient and family needs, coping concerns, and support priorities.
- Provide individual therapy and supportive counseling to help clients manage grief, stress, and adjustment challenges.
- Coordinate community resource navigation to connect families with grief support, practical assistance, and ongoing services.
- Facilitate multidisciplinary collaboration to align social work input with nursing, hospice, and family care priorities.
- Support crisis intervention efforts by responding to urgent emotional needs and coordinating appropriate follow-up.
- Coordinate program activities that support bereavement services, follow-up contact, and family engagement.
Social Worker
8 Months- Provided crisis intervention support to clients in high-stress situations.
- Conducted assessments and evaluations to determine client eligibility for services.
- Educated clients and families on mental health resources and coping strategies.
- Advocated for client rights and access to community resources effectively.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
Social Worker
1 Year 1 Month- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
Clinical Counselor
9 Months- Delivered individual outpatient therapy using cognitive behavioral therapy to address anxiety, depression, and emotional regulation.
- Conducted thorough psychosocial assessments and goal setting to guide treatment planning and monitor client progress.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients with diverse behavioral health needs.
- Maintained confidentiality and ethical standards while providing crisis intervention for clients experiencing suicidal thoughts or self-harm.
- Delivered psychoeducation on depression, anxiety, anger, and substance abuse recovery through presentations and counseling support.
Case Manager
6 Months- Developed comprehensive case management plans to align client services with medical advice, insurance limits, and treatment costs.
- Advocated for client needs and removed barriers by resolving issues tied to community service access and follow-through.
- Monitored client progress and delivered crisis interventions when changing needs required prompt response.
- Assessed community needs and identified resources for social service programs to strengthen client support options.
Customer Service Representative
3 Months- Listened actively to customer concerns and escalated complex issues to supervisors for timely resolution.
- Updated account information to keep customer records accurate and current.
- Responded to requests for products, services, and company information with clear, professional communication.
Mental Health Technician
3 Months- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with patients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Human Services Specialist II
3 Years- Review reports of an alleged case of abuse or neglect
- Participated in trainings and seminars to improve skills set and knowledge.
- Investigate the case through interviews with key people, including children, parents, other relatives, and medical providers
- Collect documentary evidence such as drug screens
- Medical reports, arrest records, and court filings
- Plan and coordinate services to help children and their families
- Fill out paperwork outlining the investigation and the resulting actions that were taken
- Monthly visits to ensure safety and well-being of minor children
- Create treatment plans with family
- Monitor parents' progress in recommended treatment services.
- Maintained heavy caseload by utilizing effective time management and organizational skills.
Customer Service Representative
9 Months- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shift Manager
3 Years 6 Months- Perform administrative functions that includes end of shift paperwork
- Greet customers and provide quality service when taking orders
- Prepare and distribute food in a timely manner
- Handle financial transactions while operating a cash register
- Stock products to ensure menu items are ready for sale
- Maintain safety of the work area by following procedures.
Education
Master of Arts - Social Work
Bachelor of Arts - Sociology
Relevant Social Problems, Courtship, Marriage, and Family, and Social
Psychology, Courses Internship, Ethnic Minority Groups, Intro to Social
Welfare, Social Theory, Intro to Social Research, Psychology, Sociology,
Human Behavior& Social Environment, Diversity and Social Justice, Dean's List:2017-2018
Skills
Social work
Case management
Psychosocial assessment
Client documentation
Treatment planning
Cognitive behavioral therapy
Individual therapy
Substance abuse counseling
Crisis intervention
Multidisciplinary collaboration
Community resource navigation
Program coordination
Safety planning
Group facilitation
Discharge planning
Certification
Licensed Master Social Worker (LMSW) - Association of Social Work Boards.
Timeline
Social Worker/ Bereavement Coordinator
MUSC Hospice
01.2026 - CurrentRead More
Social Worker
MUSC Leatherman Behavioral Care Pavilion
05.2025 - 01.2026Read More
Social Worker
Midlands Behavioral Health Hospital
08.2024 - 09.2025Read More
Clinical Counselor
Alpha Behavioral Health Center
11.2023 - 08.2024Read More
Case Manager
Department Of Mental Health
05.2023 - 11.2023Read More
Customer Service Representative
Bank Of America-External
02.2023 - 05.2023Read More
Mental Health Technician
Wellpath
08.2022 - 11.2022Read More
Human Services Specialist II
Department Of Social Services
08.2019 - 08.2022Read More
Customer Service Representative
Bank Of America External
11.2018 - 08.2019Read More
Shift Manager
Dairy Queen
05.2015 - 11.2018Read More
Morris College
Bachelor of Arts from Sociology
Read More
Limestone University
Master of Arts from Social Work
Read More