Oneyda Ramirez
Houston,TX
Summary
Customer-focused, bilingual retail professional with 14 years of progressive experience at Circle K, including over a decade in management. Proven success in exceeding customer satisfaction benchmarks, controlling inventory, reducing shrink, and building motivated teams. Recognized district-wide for consistent, top-tier performance. Seeking a remote customer service role where dedication, leadership, and bilingual communication drive meaningful customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Manager
Circle K
Houston, TX
05.2011 - Current
- Promoted through multiple roles, culminating in the position of Store Manager due to exceptional performance and leadership.
- Maintained a top-3 ranking in the district over 5 consecutive years in metrics including customer service, operational efficiency, and team performance.
- Oversaw daily operations, including inventory control, scheduling, merchandising, and safety compliance.
- Reduced shrink by implementing strategic loss prevention measures, and improving stock management systems.
- Developed and retained high-performing teams through mentorship, recognition, and performance coaching.
- Resolved escalated customer concerns with professionalism and empathy, ensuring loyalty and repeat business.
- Led bilingual team communications and improved outreach to Spanish-speaking customers.
Receptionist
Front Desk Position
Houston, TX
02.2009 - 06.2011
- Managed incoming calls, took messages and directed them to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for office staff and management.
- Updated and recorded customer or client information to maintain accounts.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Sharpstown High School
7504 Bissonet St, Houston, Tx 7707405-2003
Skills
- Team Leadership and Training
- Customer Service Excellence
- Inventory and Stock Management
- Remote office availability
- Bilingual Communication
- Microsoft Word
- Conflict Resolution
- Scheduling and Shift Management
- POS System and Cash Handling
- Sales and Performance Goals
- Daily Operations and Compliance
Certification
- ServSafe Manager Certification
- TABC Certification
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retail Manager
Circle K
05.2011 - Current
Receptionist
Front Desk Position
02.2009 - 06.2011
High School Diploma -
Sharpstown High School