Ong Lee
Saint Paul,MN
Summary
Dynamic Sr Business Applications Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Provide oversight and management of software licensing, software compliance, and maintenance contracts. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Focus on Azure Cloud Fundamentals and triage tickets for assignment, closure, and metrics within the ticketing system.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SR Business Applications Analyst
Computershare
Saint Paul, MN
09.2022 - Current
- Managed over 2000 global users supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Enhanced business data visualization for weekly Mock presentation
- Revised business performance metrics in collaboration with IT, which increased transparency on key factors
- Monitored project progress by tracking activities and publishing progress reports.
- Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Backend Software Engineer
Optum Technology
Saint Paul, MN
06.2022 - 08.2022
- Integrated third-party APIs from external applications into web platforms.
- Troubleshot and tested software and debugged to clean up code and improve efficiency.
- Built flexible, reusable code and libraries for future use.
- Worked in Agile Scrum team environment with high-tempo production cadence.
- Web development with Python and JavaScript within Django framework.
- Collaborated with multidisciplinary team of designers, developers and system administrators.
- Built APIs and data clients to consume APIs.
- Defined and maintained databases to deliver responsiveness to data client requests.
- Explained technical trade-offs of different approaches to stakeholders and estimated development time required.
Lead Financial Analyst
Ramsey County Human Services
Saint Paul, MN
09.2014 - 05.2022
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Resolved discrepancies with client applications to verify eligibility.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Processed and certified documents for accuracy and compliance with government regulations.
- Established databases to track, analyze and automate eligibility application processes.
- Trained staff on current eligibility requirements and policies.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Provided support to social service clients in navigating available resources.
- Collaborated with various stakeholders to promote social services.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented programs to engage and empower underserved populations.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Facilitated communication between clients and other service providers.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
Education
Bachelor of Science - Information Systems Technology
Concordia University, St. Paul
Saint Paul, MN05.2023
Associate of Applied Science - Information Technology
Eastern Gateway Community College
Steubenville, OH12.2020
Skills
- Solution Creation
- Critical Thinking
- Identity Management Provisioning Systems
- Agile Methodology
- Technical Support
- Microsoft Office
- Cloud Computing
- SQL
- Network Monitoring
- Leading Projects
- Licensing Management
- User Acceptance Testing (UAT)
- Business Analysis
Certification
Azure Fundamentals
- AZ 900 Training - In progress
- AZ training courses- Completed on Percipio
Timeline
SR Business Applications Analyst
Computershare
09.2022 - Current
Backend Software Engineer
Optum Technology
06.2022 - 08.2022
Lead Financial Analyst
Ramsey County Human Services
09.2014 - 05.2022
Bachelor of Science - Information Systems Technology
Concordia University, St. Paul
Associate of Applied Science - Information Technology
Eastern Gateway Community College
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