Steven A Spanglo
West Jordan,UT
Summary
Seasoned performance-driven Engineer with over twenty years of experience in Voice, ROIP and Data networking. I have worked as primary point of contact between sales, project management, field support and deployment teams. Recognized companywide and by their partners for having a strong sense of responsibility and organized methodology in establishing the necessary strategies for managing RoIP / VoIP related projects on-time, on-budget, following best practices to ensure quality which eliminates re-engineering. Experienced at providing one on one mentoring and training of staff.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr. Engineering Manager
Dillon Kane Group
Salt Lake, UT
01.2021 - Current
- Provide support for sales and development actives with overall system design and functionality to meet customer requirement
- Duties:
- Work with Microsoft and Amazon in support of installation into the Kubernetes cloud environment
- Coordination of POC and customer’s requirements in support of sales actives for ICE “Instant Connect Enterprise”
- Creating documentation and video for customer deployments
- Working with development testing pre-release and new features of the ICE application
- Provide post sales technical support with radio and voice system design
- Contribute to testing of QA/QC of Beta products
- Deliver product training to partners and end customers
- Develop test plans for customer acceptance
- Selected Contributions:
- Working with development for method of installation of ICE in secure environments
- Learning what Kubernetes is and how it work with the ICE applications
- Working with customer in secure environments around the world
- Learning how to us Azure and AWS in the support of the ICE applications.
Sr. Engineering Manager
Motorola Solutions
Salt Lake, UT
01.2017 - 01.2021
- Provide support for sales project management and WAVE SME deployment teams, to including Visio drawings, parts list cable requirements and overall system design
- Duties:
- Coordination of projects scheduling, resources management and field support of installation
- Creating as built documentation
- Scheduling of WAVE SME for installation and testing of solution
- Provide post sales technical support as needed
- Contribute to testing of QA/QC of Beta products
- Deliver product training to partners and end customers
- Develop test plans for site acceptance
- Selected Contributions:
- Develop a method of accessing WAVE TG with mobile communicators using the WAVE proxy for authenticating
- Develop the method for GEO redundancy with a common SQL database using Microsoft always-on.
Sr. Unified Communication Engineer
Academy Mortgage
01.2014 - 01.2016
- Tactical and Strategic management of all Cisco Voice Collaboration systems
- Selected Contributions:
- Cisco Voice Collaboration systems
- Cisco Unified Communications Manager, Cisco Unity connection
- Cisco Unified IM and Presence, Cisco Call Center Express
- Cisco TMS expressways, Cisco Emergency Response
- Cisco Attended Console
- Completed the deployment of Cisco Emergency Response
- AMX, Cisco TMS-MSEX, WebEx, Cisco VCS gateways and MCU
- Finesse, UCCX
- Support of disaster recovery site in Las Vegas by splitting clusters of CUC and CER and Deploying additional UCM, Attended Console and IM and Presence subscribers.
Unified Communication Engineer
Overstock.com
Salt Lake, UT
01.2012 - 01.2014
- Manage and support of all Cisco Voice Collaboration systems
- Selected Contributions:
- Successfully completed the strategic role out of Cisco WebEx on-perm system, Cisco Finesse in the Call Center Express environment, as well as Jabber and IM presence Servers
- Implemented and maintained all Cisco Voice and Collaboration systems to then current 10.5
- Managed and maintained current IOS release of Cisco Router and Voice gateway technologies
- Introduced online fax portal via MGCP, T38.
Managing Partner
NICS
Draper, UT
01.1997 - 01.2012
Technology Officer
- For NICS and NICS; RAVIN communications interoperability product line Selected Contributions:
- Designed and implemented IP networks in support of voice, two-way radio and data with OSPF, BGP routing for the US Forest Service in several Western Rocky Mountain states
- Designed and implemented the first radio over IP cross border communications network between Canadian RCMP and IBET agencies and US Border Protection and ICE Homeland Security agencies
- Radio and Telephony over IP deployments in several Western Rocky Mountain states for USDA and DOI customers in support of a National deployment on their MPLS network
- Designed and implemented RAVIN; Radio over IP technologies in 18 national forests spanning 10 westerner Rocky Mountain states supporting over 200 radio systems and 28 interagency dispatch centers.
Chief Engineer and Product
- Manager for RAVIN IP Remote, IP Desktop, and IP Dispatch console client technologies., Manager for RAVIN LMR Gateway, Multi-Gate Gateway, and RAVIN MG 2500/5000 Gateway technologies
- Deployment of Cisco Call manager and Cisco Unity voice mail in 22 national forests.
Skills
- 25 plus years of experience in all aspects of design, integration, administration and support of telecommunications, IT, Two-way radio, telemetry, voice, video, and streaming media networks
- Network Design, Implementation & Deployment
- Microsoft system administrators
- Pre-Sales & Requirements Analysis
- Troubleshooting & Problem Resolution
- IP PBX’s to include Cisco Call Manager, Asterisk, Avaya and Mytel, voice systems
- Video conferencing
- Unicast, multicast, and IP telephony
- MPLS Network
- VMware
- Radio over IP
- Voice over IP
- Kubernetes
- Wireshark, Command Line, MS Office (Access, Excel, Outlook, PowerPoint, Word), ETC
- Excellent ability troubleshooting Layer 1 – 4 of the OSI Model
- Proficient explaining technical subjects to non-technical personnel
- Solid communication skills both written and verbal
- Excel in high-stress environments and situations
- Agile Work Processes
- User Acceptance Testing (UAT)
- Network Switches
- Engineering and Technology
- Project Oversight
- Client Requirements
- Drawings Review
- Technical Leadership
- Solution Creation
- Technical Specifications
- Customer Satisfaction
- Business Operations
Certification
Cisco Certified Network Professional (CCNP)
Timeline
Sr. Engineering Manager
Dillon Kane Group
01.2021 - Current
Sr. Engineering Manager
Motorola Solutions
01.2017 - 01.2021
Sr. Unified Communication Engineer
Academy Mortgage
01.2014 - 01.2016
Unified Communication Engineer
Overstock.com
01.2012 - 01.2014
Managing Partner
NICS
01.1997 - 01.2012