Onica Carr
Olympia,WA
Summary
Highly organized and dependable professional with a strong background in logistics, administrative coordination, and customer service. Proven ability to manage complex operations, maintain detailed records, and ensure compliance with established procedures. Skilled in communication, scheduling, and multi-department collaboration. Demonstrated skill in team collaboration and problem-solving.
Overview
5
5
years of professional experience
Work History
Transportation Coordinator
Walmart DC 9770
Centralia, WA
09.2024 - Current
- Coordinated daily transportation schedules to optimize delivery routes and reduce delays.
- Monitored freight shipments using TMS software for real-time status updates and issue resolution.
- Collaborated with warehouse teams to ensure timely loading and unloading of products.
- Developed relationships with carriers to enhance service reliability and negotiate costs.
- Ensured compliance with safety regulations and company policies during transportation operations.
- Provided training and support to new staff on transportation procedures and best practices.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Coordinated dispatching of 100 or more drivers to accomplish daily delivery requirements.
Associate Banker
JP Morgan Chase
Olympia, WA
03.2024 - 07.2024
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Collaborated with team members to achieve branch performance goals.
- Conducted thorough reviews of financial documents, verifying compliance and identifying discrepancies.
- Educated customers on product offerings and services, promoting financial literacy and informed decision-making.
- Utilized banking software systems for data entry and management, ensuring data integrity and security.
Customer Service Representative
SpaDepot.com
Olympia, WA
12.2020 - 02.2024
- Handled customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Resolved customer complaints by identifying issues and providing effective solutions to enhance satisfaction.
- Assisted team in maintaining product knowledge to address customer needs efficiently and confidently.
- Collaborated with colleagues to streamline processes that improved response times for service requests.
- Recognized for consistent reliability and exceptional service standards.
Education
High School Diploma -
Timberline High School
Lacey, WASkills
- Logistics functions
- Shipping documentation
- Administrative Coordination
- Scheduling & Calendar Management
- Recordkeeping
- Customer Service
- Communication
- Time Management
- Microsoft Office Suite
- Organization
- Dispatching
- Compliance & Documentation
- Multi-Tasking
- Attention to Detail
Timeline
Transportation Coordinator
Walmart DC 9770
09.2024 - Current
Associate Banker
JP Morgan Chase
03.2024 - 07.2024
Customer Service Representative
SpaDepot.com
12.2020 - 02.2024
High School Diploma -
Timberline High School