Onica Martinez

• Assisted customers in product selection and provided exceptional service.
• Managed inventory levels and organized merchandise displays effectively.
• Processed transactions accurately using point-of-sale systems.

• Assisted with store audits as well as internal audits. Never failed one in my time of work.

• Collaborated with team members to maintain store cleanliness and organization.
• Implemented promotional displays to boost product visibility and sales engagement.
• Monitored stock levels and placed orders for replenishment as needed.
• Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
• Performed inventory checks to identify any shortages or discrepancies in stock levels.
• Greeted customers, answered questions and provided assistance with purchasing decisions.
• Maintained current store, product, and promotional knowledge to drive consistent sales.

• Supervised team members during busy shifts to ensure smooth operations.
• Trained new employees on customer service and operational procedures.
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• Assisted in the training of new employees.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Handled cash register transactions accurately while providing excellent customer service.
• Managed store operations during absence of Store Manager or Assistant Manager.