Tajanel Newton

Supervisor agents on aircraft while conducting security searches

• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Verified insurance coverage to prepare for upcoming patient appointments.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Conducted insurance verification and preauthorizations and managed patient charts.
• Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
• Greeted patients and provided required paperwork to facilitate services.
• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.

• Promoted the blood drive and recruited donors; signed up and scheduled donors
• Greeted donors, checked identification, and recorded information into computer system

• Assisted with alphabetic filing and clerical tasks
• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
• Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.