Onika Richardson
Alexandria,VA
Summary
High-performing and versatile Management and Program Analyst with excellent organization, communication and relationship-building skills. Extensive experience working with a diverse client base and delivering results. Dynamic self-starter and a highly organized, efficient and detail-oriented professional.
Overview
20
20
years of professional experience
Work History
Management and Program Analyst, GS-13
U.S. Department Of Homeland Security, U.S. Immigration And Customs Enforcement
05.2023 - Current
- Serve as SharePoint Site Manager for Fraud Detection and National Security (FDNS), Refugee and International Operations Division.
- Provide detailed reporting and presentation of complex data that evaluated effectiveness and efficiency of FDNS workloads and provide solution to solve critical issues important to Agency.
- Develop skillsets to determine reporting needs and requirements that are used to track caseloads that are in multiple USCIS systems.
- Research and review critical information in reporting systems to determine and ensure accuracy.
- Perform routine reporting that identifies specific time sensitive projects and incorporate prioritization into analysis and recommendations to management.
- Display courtesy and strong interpersonal skills with all customer interactions.
Management Analyst, GS-13
Federal Housing Administration
07.2021 - 05.2023
- Evaluated current mortgage insurance processes to develop improvement plans.
- Reviewed internal FHA systems and organized training plans to address areas in need of improvement.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through development of innovative solutions for modernizing FHA systems.
- Created Tracking Measures to assist with Division's Workload Management.
- Directed Division's interactions with Office of Inspector General (OIG) and prepared responses to OIT reports and recommendations.
Social Insurance Specialist, GS-13
Social Security Administration Headquarters
06.2015 - 07.2021
- Served as expert analyst and technical advisor on team with Bureau of Labor Statistics to plan development and modernization of a new IT platform for vocational evaluation within the Disability Adjudication process; served as Product Owner for new IT platform (Vocational Information Tool).
- Participated in Annual Conferences, speaking on Employment Initiatives and creation of a modernized adjudicative system for Disability Determinations on all levels within SSA.
- Maintained Contractor Officer Representative (COR) certification and served as primary COR on several blanket purchase agreements and IDIQ (IT services) contract.
- Investigated operational activities of Businesses providing services to SSA Beneficiaries; prepared comprehensive reports outlining results of investigations.
- Coordinated Interagency Agreement's with Agencies to increase SSA return to work program participation.
Program Expert, GS-13
Social Security Administration Headquarters
07.2011 - 06.2015
- Served as national Agency advisor delivering program expertise and technical guidance disability adjudication and quality review.
- Analyzed field office operational workflows and identified training needs related to office operations, policies and procedures; created and provided trainings to regional offices.
- Developed new policies and implemented revisions of existing policies and procedures in the Program Operational Manual (POMS).
- Served as temporary Program Leader for Baltimore Field Site, supervising and developing quality review examiners.
Disability Examiner, GS-12
Social Security Administration, Regional Office
09.2008 - 07.2011
- Conducted quality reviews of state disability determinations to ensure compliance with SSA policies and procedures; prepared written corrective action reports identifying noncompliance with policies.
- Trained Philadelphia region on SSA's multi-tier level case processing IT platform that was implemented to make all case processing activity and documentation electronic, while also following logical sequential pattern for adjudicators and administrative law judges to make disability determinations.
Disability Claims Adjudicator
Georgia Department Of Labor
09.2003 - 03.2008
- Interviewed claimant's, third parties teachers, attorney's, and physicians to clarify file inconsistencies and obtain information.
- Responded to telephone and written inquiries from claimants, claimants, attorneys, congress, physicians, and representatives.
- Authorized and arranged medical and psychological consultative examinations for claimants.
- Identified and forwarded claims for specialized medical reviews.
- Made sound and justified determinations adhering to SSA federal regulations and policies.
Education
Master of Public Administration -
Strayer University
Washington, DC03.2013
Bachelor of Arts - Political Science
Louisiana State University And A&M College
Baton Rouge, LA05.2002
Skills
- Project management
- Data collection and analysis
- Report analysis
- Employee training and development
- Performance tracking and evaluation
- Quality assurance and control
- Contract management
- Process development
- IT Modernization
Accomplishments
Certified Contract Officer Representative FAC- COR Level II
Successful completion of Advanced Contractor Officer Representative III
Certified Project Manager FAC-PM Level I
Awards
- 2011 Director's Exemplary Contribution or Service Award, SSA
- 2013 Deputy Commissioner's Team Award, SSA
- 2014 Associate Commissioner Exemplary Contribution or Service Award, SSA
- 2014 Component Head Citation Anti-Fraud Award in recognition of performing a special quality review of Puerto Rico Fraud Cases
- 2015 Associate Commissioner Exemplary Contribution or Service Award, SSA
- Social Security Commissioner's Team Award, in recognition of outstanding performance in detecting disability Fraud, implementing new fraud review procedures, and strengthening the integrity of the disability program, SSA
- Associate Commissioner, Recognition of Contribution for Superior Performance during FY 2015, SSA
- Associate Commissioner, Recognition of Contribution for Superior Performance during FY 2016, SSA
- 2017 Associate Commissioner's Exemplary Contribution or Service Award for providing excellent presentations on the Vocational Information Tool (VIT)
- Commissioner's Commendation in recognition of selfless volunteer support to the 2021 Government Wide Unaccompanied Children at the Southern Border Effort, SSA
- Recognition of Achieving Excellence in Performance for FY 23, USCIS
Technical Skills and Qualifications
- Data Visualization, Management Concepts
- Tools for Project Management and Analysis, Graduate School
- Descriptive Statistics for Data Analysis, Graduate School
- Inferential Statistics for Data Analysis, Graduate School
- Advanced Tableau, Graduate School
- Advanced Excel, Graduate School
- Federal Women's Council Employee Development Program (Sponsored by the Baltimore Federal Executive Board)
- Training-the-Trainer Instructors Course, Social Security Administration
- SQL Basic Training Bootcamp, NY Career Centers
- Agile Team Training, Social Security Administration
Timeline
Management and Program Analyst, GS-13
U.S. Department Of Homeland Security, U.S. Immigration And Customs Enforcement
05.2023 - Current
Management Analyst, GS-13
Federal Housing Administration
07.2021 - 05.2023
Social Insurance Specialist, GS-13
Social Security Administration Headquarters
06.2015 - 07.2021
Program Expert, GS-13
Social Security Administration Headquarters
07.2011 - 06.2015
Disability Examiner, GS-12
Social Security Administration, Regional Office
09.2008 - 07.2011
Disability Claims Adjudicator
Georgia Department Of Labor
09.2003 - 03.2008
Master of Public Administration -
Strayer University
Bachelor of Arts - Political Science
Louisiana State University And A&M College
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