ONIKAH CROSS
Slidell,La.
Summary
A results-driven, dedicated professional with solid experience in the customer service industry Over 12 years of experience working in a customer service environment Track record for consistently exceeding goals and delivering optimal levels of job performance. Delivers expedient, accurate and professional service by maximizing customer advocacy Dedicated to building and maintain strong customer / client relationships Proficiency in the use of word, excel, google docs, Microsoft office and power point
Overview
26
26
years of professional experience
Work History
Homemaker / Home School Teacher
Homemaker's
Slidell, Louisiana
04.2017 - Current
- Manage day to day activities at an elementary and secondary educational level
- Create and execute instructional resources for use in the classroom
- Develops academic programs as well as monitors student progression
- Achieve excellence in aligning the homeschool vision and mission requirements
- Works collaboratively to direct, inspire and nurture students.
Convegys, WFH
09.2014 - 04.2017
- Responsible for inbound and outbound customer service calls
- Resolved complex customers calls with ease and efficiency
- Continuously received acknowledgement for scoring high on call metric systems and customer satisfaction scores
- Daily compiled reports to ensure proper customer service was being delivered.
home maker / home school teacher
Marrero, LA
07.2008 - 09.2014
- Responsible for scheduling, curriculum development, extra-curricular activities, and emergency procedures
- Establish an annual master schedule for instructional student programs consistent with the mission, vision, and philosophy of the home school program
- Use comprehensive knowledge of current research in education and proven abilities in curriculum and instructional design to meet the needs of students.
Home depot, Gretna, LA
03.1998 - 07.2008
- Responsible for daily store operations, team cultivation, team development, training, cash operations, handling complex customer service phone claims, maintenance of store inventory, file organization, customer service development and facility maintenance, writing schedules, expediting special orders.
Education
High School Diploma -
Frederick Douglas High School
Elementary Education Major -
Southern University at New Orleans
Skills
- Customer service
- Employee development and training
- Customer advocacy
- Building and maintaining strong customer/client relationships
- Proficiency in Word, Excel, Google Docs, Microsoft Office, and PowerPoint
- Curriculum development
- Instructional design
- Team cultivation and development
- Inventory management
- Customer service phone claims handling
- File organization
- Facility maintenance
- Writing schedules
- Expediting special orders
Volunteeropportunity
Cornerstone Christian Center, Sunday School Teacher
Timeline
Homemaker / Home School Teacher
Homemaker's
04.2017 - Current
Convegys, WFH
09.2014 - 04.2017
home maker / home school teacher
Marrero, LA
07.2008 - 09.2014
Home depot, Gretna, LA
03.1998 - 07.2008
High School Diploma -
Frederick Douglas High School
Elementary Education Major -
Southern University at New Orleans