Onisha Sarran
Queens,NY
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Team Leader
Paris Baguette
Flushing, New York
01.2024 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Ensured compliance with all safety regulations in the workplace.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Counted and balanced cash drawer at the beginning and end of shift.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Operations Manager
Bowl 360
Astoria, New York
03.2022 - 12.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Managed daily operations including opening and closing duties, cash handling.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Customer Service Cashier
Bayside Diner
Bayside, New York
03.2021 - 12.2022
- Complied with all health and safety regulations while performing job duties.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and provided friendly customer service.
HHA
Private Care
Queens, New York
07.2018 - 08.2022
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Responded quickly to emergency situations using appropriate safety protocols.
- Transported clients to medical appointments or other destinations as needed.
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
High School Diploma -
Flushing High School
Flushing, NY07-2021
Some College (No Degree) -
Queens
Skills
- Complaint resolution
- Documentation And Reporting
- Quality Improvement
- Team Supervision
- Shift Scheduling
- Client Service
- Problem-Solving
- Sales expertise
- Teamwork and Collaboration
Timeline
Team Leader
Paris Baguette
01.2024 - Current
Operations Manager
Bowl 360
03.2022 - 12.2023
Customer Service Cashier
Bayside Diner
03.2021 - 12.2022
HHA
Private Care
07.2018 - 08.2022
High School Diploma -
Flushing High School
Some College (No Degree) -
Queens