O’Niya Johnson
Charlotte,NC
Summary
Positive and upbeat shift supervisor with a track record of outstanding leadership and meeting customer needs. Passionate about supporting and assisting team members through collaboration. Eager to take on new challenges with an amazing work ethic that delivers exceptional results.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
11.2019 - Current
- Ability to open and close the store
- Resolve customer complaints in a timely manner.
- Create work schedules for staff while adhering to labor laws and budget constraints.
- Communicate clearly with employees regarding job duties, expectations, and policies.
- Perform cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assist customers with product selection when needed.
Customer Service
CVS Pharmacy
11.2019 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Food Server
Salsaritas
01.2019 - 11.2019
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Helped cook food to be served.
Education
Some College (No Degree) - Healthcare Management
Winston Salem State University
Winston-Salem, NCSkills
- Customer-Oriented
- Schedule Management
- Inventory Control
- Cash Handling Ability
- Store Opening and Closing
Timeline
Shift Supervisor
CVS Pharmacy
11.2019 - Current
Customer Service
CVS Pharmacy
11.2019 - Current
Food Server
Salsaritas
01.2019 - 11.2019
Some College (No Degree) - Healthcare Management
Winston Salem State University
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