Onofre (Tito) Jimenez Jr.
Hillsboro,OR
Summary
Proactive Field Service Engineer with over 10 years of experience in semiconductor equipment installation and repair. Skilled in mentoring teams and fostering collaboration to ensure operational excellence and customer satisfaction, leading to high performance and successful project completion.
Overview
10
10
years of professional experience
Work History
Field Service Engineer Level 3
Tokyo Electron Limited
Hillsboro, OR
03.2016 - Current
- Performed onsite installation, modification of Clean Track systems and equipment.
- Installation and modification of TEL Clean Track tools, ACT, PRO-V, AP, Pro-Z and Dice platforms
- Lead tool installs and lead site installs of multiple tool sets
- Diagnosed and resolved technical issues in semiconductor manufacturing equipment.
- Train new field service engineers.
- Mentored junior engineers on best practices in field service operations.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient installation of complex tool installs.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Checked safety practices and integrity of PPE.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Facilitated communication between office personnel, subcontractors, and customers.
- Contributed to successful installation of high-value equipment, first in class and ensuring operational excellence from day one.
- Enhanced team morale and performance, leading by example and providing regular feedback and support to colleagues.
- Achieved high levels of customer satisfaction, resolving issues on first visit and exceeding service delivery expectations.
- Travel domestic and international for equipment installs
Education
Automotive Service Technology - Automotive Technology
Portland Community College
Portland, OR06-2006
Skills
- On-site support
- Equipment installation
- Troubleshooting and repair
- Equipment installation and repair
- Schematic reading
- Customer service
- Maintenance and repair
- Component repairs
- Teamwork and collaboration
- Problem-solving abilities
- Machinery operation, pneumatic tools, power tool, tap and die repair
- Automotive A/C certification (EPA section 609)
Languages
Spanish
Native or Bilingual
Timeline
Field Service Engineer Level 3
Tokyo Electron Limited
03.2016 - Current
Automotive Service Technology - Automotive Technology
Portland Community College