Onome Wilson

· Handled 45+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

· Directed my supervision and interest in the company’s ethics, services to better serve consumers efficiently.

· Managed documentation processes with ServiceNow and achieved a 98% on-time submission rate for customs clearance.

· Utilized Excel to organize and streamline data entry processes, resulting in a 33% improvement in efficiency.

. Great knowledge in basic information software like the servicenow, okta, NLAD, NICE.inContact

. Efficient with Microsoft team, Microsoft word, Microsoft Excel, Microsoft power point.

. Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels.

• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Maintained files, records and chronologies of entry activities.
• Identified data entry errors and reported to necessary departments.
• Sent completed entries for evaluation and final approval.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.