Ontonio Smith
Katy,TX
Summary
Goal-driven professional leader with extensive experience in challenging environments. Strong work ethic, excels in leadership, organization, multitasking, and interpersonal skills. Trusted, ethical, and discreet, fully committed to delivering superior customer service. Demonstrates confidence and poise in handling any situation. Meticulous and resourceful in efficiently completing projects.
Overview
6
6
years of professional experience
Work History
Account Specialist
JPMorgan Chase
Houston, TX
03.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Enhanced client engagement through tailored communication approaches.
Associate Manager
Express
Houston, TX
10.2022 - 03.2024
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
- Conducted regular performance reviews with direct reports.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Implemented customer service standards across all departments in the organization.
Ramp Supervisor
Southwest Airlines
Tampa, FL
03.2019 - 12.2021
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Coordinated with other departments to maintain station's on-time performance, employee morale and customer satisfaction.
- Provided guidance and support to staff members when needed in order to maintain a safe working environment.
- Resolved customer complaints promptly and professionally according to company guidelines.
Education
High School Diploma -
Spoto High School
Riverview, FL06-2009
Skills
- Customer Rapport
- Team Collaboration
- Project Management
- Strategic Planning
Education and Training
other
Timeline
Account Specialist
JPMorgan Chase
03.2024 - Current
Associate Manager
Express
10.2022 - 03.2024
Ramp Supervisor
Southwest Airlines
03.2019 - 12.2021
High School Diploma -
Spoto High School