Fiona Katelyn Marando
Delray Beach,FL
Summary
Seasoned Account Management Specialist with relevant background in overseeing strategic customer relationships. Demonstrated ability to manage multiple accounts, balance client needs and company goals, and drive revenue growth. Skilled in leveraging CRM tools, delivering customized solutions, and ensuring customer satisfaction. Known for fostering long-term client relationships and contributing positively to organizational success.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Account Management Specialist
Cement-it
Fort Lauderdale, Florida
07.2025 - Current
- Developed strong client relationships through regular communication and follow-ups.
- Coordinated account activities to ensure timely delivery of services and support.
- Managed client inquiries and resolved issues effectively to maintain satisfaction.
- Collaborated with cross-functional teams to enhance service offerings for clients.
- Prepared comprehensive reports on account performance for internal review meetings.
- Utilized CRM software to track interactions and manage client information efficiently.
- Managed multiple accounts simultaneously, ensuring all deadlines were met.
- Prepared presentations for prospective clients highlighting company capabilities.
- Maintained up-to-date records of all customer interactions using CRM software.
- Negotiated contracts with vendors to ensure the best possible terms for clients.
- Collaborated with internal teams to ensure successful delivery of services and products to customers.
- Conducted regular meetings with clients to review progress and discuss new opportunities.
- Developed and implemented account management strategies to increase customer satisfaction.
- Coordinated events such as webinars, seminars or trade shows aimed at increasing brand awareness.
- Greeted and assisted customers to foster positive experiences.
- Managed daily distribution operations and logistics for a large retail organization.
- Coordinated with suppliers to ensure timely delivery of products and materials.
Distributions Account manager/Sales Associate
Cheney Brothers Inc.
Riviera Beach, Florida
01.2021 - 11.2024
- Coordinated product orders and deliveries with internal teams.
- Developed sales strategies to enhance client engagement and growth.
- Managed client relationships to ensure satisfaction and retention.
- Analyzed market trends to inform strategic decision-making processes.
- Provided training and support to new account management staff.
- Collaborated with cross-functional teams to resolve client issues promptly.
- Monitored account performance metrics to identify improvement areas.
- Conducted regular meetings with clients to discuss service updates and needs.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Collaborated with sales team to determine best ways to drive market share.
- De-escalated customer interactions by providing alternative solutions to issues.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Generated leads through cold calling activities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Attended trade shows and conferences as a representative of the company.
- Presented product features and advantages to potential customers during sales meetings.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Solicited feedback from customers on their experience with products or services.
- Monitored competitor activities in order to stay ahead of the competition.
- Addressed customer questions and concerns regarding products and services.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Utilized problem-solving skills when dealing with difficult customers.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Received and inspected incoming shipments for quality and accuracy.
- Collaborated with team members to streamline distribution processes consistently.
- Assisted in scheduling shipments to optimize routing and delivery efficiency.
- Developed and maintained strong relationships with carriers for efficient transport services.
Distribution/Logistics Sales Executive
Sysco Foods Inc
Riviera Beach, Florida
01.2018 - 10.2021
- Developed strong relationships with clients to enhance service delivery.
- Managed logistics proposals to meet customer needs effectively.
- Coordinated transportation schedules to ensure timely deliveries.
Sales and Marketing Administrator
Ortiz gaming
Boca Raton, Florida
09.2012 - 12.2015
- Coordinated marketing campaigns to promote gaming products and services.
- Managed customer inquiries and provided support through various communication channels.
- Assisted in organizing promotional events to enhance brand visibility and engagement.
Education
Bachelor of Science - Business Administration - Psychology
Western Governors University
Delray Beach, FL 10.2023 - 03.2025
Skills
- Client relationship management
- CRM utilization
- Sales strategy development
- Market analysis
- Logistics coordination
- Contract negotiation
- Customer engagement
- Effective communication
- Team collaboration
- Conflict resolution
- Strong lead development skills
- Client meetings
- International markets
- CRM software
- Verbal and written communication
- Sales negotiations
- Excellent negotiating tactics
- Documentation and reporting
- Product development
- Revenue growth
- Strategic planning
- Upselling
- Overcoming objections
- Multi-task management
- Relationship building
- Sales expertise
- CRM proficiency
- Event planning
- Territory sales experience
- Customer satisfaction
- Customer rapport
- CRM software utilization
- Account performance reporting
- Customer service excellence
- Event coordination
- Cross-functional collaboration
- Problem solving
- Attention to detail
- Client onboarding
- Account growth
- Data-driven decision making
- Lead generation
- Sales reporting
- Networking skills
- Problem-solving
- Customer feedback
- Teamwork
- Market research
- Pipeline management
- Opening and closing procedures
- Multitasking Abilities
- Account management
- Upselling techniques
- Professionalism
- Sales demonstration
- Negotiation tactics
- Brand representation
- Sales strategy
- Active listening
- Analytical thinking
- Promote products
- Sales training
- Excellent communication
Languages
4,5
Personal Information
Timeline
Account Management Specialist
Cement-it
07.2025 - Current
Bachelor of Science - Business Administration - Psychology
Western Governors University
10.2023 - 03.2025
Distributions Account manager/Sales Associate
Cheney Brothers Inc.
01.2021 - 11.2024
Distribution/Logistics Sales Executive
Sysco Foods Inc
01.2018 - 10.2021
Sales and Marketing Administrator
Ortiz gaming
09.2012 - 12.2015