James Lopez
El Paso,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Management Specialist
Charter Spectrum
El Paso, TX
04.2023 - Current
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
- Delivered consistent revenue growth by managing multiple accounts and identifying upselling opportunities.
- Managed complex sales cycles, strategically navigating negotiations for mutually beneficial outcomes.
- Tailored each client''s experience according to their unique needs, demonstrating genuine care for their individual goals and objectives.
- Collaborated with cross-functional teams to deliver seamless service to clients, resolving issues promptly and efficiently.
- Maximized client retention through attentive relationship management and proactive problem-solving efforts.
- Participated in regular performance reviews to assess progress against goals set forth at the beginning of each quarter.
Customer Relations Clerk
The City of El Paso
El Paso
11.2022 - 01.2023
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
Bartender/Team Lead
Desert Oak Barbecue
El Paso, TX
05.2022 - 09.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
SFS Overnight Personal Shopper
Walmart
02.2021 - 03.2022
- Worked overnight as a personal shopper for customers online orders
- Picked items and then packed the items to be loaded into the Fedex trailer
- Learned how to bin and remove items from the back warehouse in order to fulfill customers orders.
SFS Department Manager
Walmart
El Paso, TX
02.2020 - 02.2021
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
Online Grocery Pickup
Walmart
El Paso, TX
02.2019 - 02.2020
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Cashier/Customer Service
Walmart
El Paso, TX
11.2012 - 02.2019
- Been working there for two years and entrusted with many duties managers/supervisors give me aside from the ones listed above.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Representative
ACS
12.2011 - 03.2012
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
High school diploma -
Socorro High School
El Paso, TX06.2011
Skills
- Documentation And Reporting
- Product knowledge
- Adaptability
- Customer retention
- Attention to detail
- Effective communication
- Client Relationship Management
- Customer Service
- Data-driven decision-making
- Performance Tracking
- Technical understanding
- Schedule Management
Certification
- TABC Certified
- Food Handler Certification
- Bartender License
Languages
Spanish
Professional Working
Timeline
Account Management Specialist
Charter Spectrum
04.2023 - Current
Customer Relations Clerk
The City of El Paso
11.2022 - 01.2023
Bartender/Team Lead
Desert Oak Barbecue
05.2022 - 09.2022
SFS Overnight Personal Shopper
Walmart
02.2021 - 03.2022
SFS Department Manager
Walmart
02.2020 - 02.2021
Online Grocery Pickup
Walmart
02.2019 - 02.2020
Cashier/Customer Service
Walmart
11.2012 - 02.2019
Technical Support Representative
ACS
12.2011 - 03.2012
High school diploma -
Socorro High School