Quinn Downing
Algonquin
Summary
Dynamic Supply Chain Specialist with relevant background in overseeing strategic customer relationships. Demonstrated ability to manage multiple accounts, balance client needs and company goals, and drive revenue growth. Skilled in leveraging CRM tools, delivering customized solutions, and ensuring customer satisfaction. Known for fostering long-term client relationships and contributing positively to organizational success.
Overview
5
5
years of professional experience
Work History
Account Management Specialist
Hub Group
Oak Brook
07.2024 - Current
- Developed strategic account plans to enhance client relationships and identify opportunities.
- Managed client accounts to ensure service satisfaction and retention.
- Coordinated communication between clients and operational teams for seamless service delivery.
- Resolved client issues promptly, fostering trust and loyalty in service interactions.
- Facilitated training sessions for new staff on account management best practices.
Sourcing Intern
GENERAC POWER SYSTEMS
05.2023 - 05.2024
- Created cost comparisons of supplier quotations in Excel for purchasing specialists to select optimal suppliers
- Sent quotation requests through SAP Ariba to suppliers for piece pricing and lead times on specific parts
- Conducted market research to identify new suppliers, diversifying company vendor base.
- Pulling data from SAP to develop a capital expenditure and tooling expense analysis report in Excel
Merchandiser
HAMPSHIRE FARMS
05.2021 - 06.2023
- Ordered plants by variety, height, and color for optimal presentation
- Developed and maintained plants to create attractive and inviting product displays.
- Received deliveries of perennials and arranged flowers to enhance customer shopping experience
Education
Bachelor of Science - Supply Chain Management And Information Systems
MARQUETTE UNIVERSITY
Milwaukee, WI05-2024
Skills
- Client Engagement
- Customer relationship management
- Sales Reporting
- Data Analysis
- Spend Analysis
- Cost Analysis
- Supplier Evaluation
- Supplier Relationship Management
- Excel
- SQL
- Tableau
- Microsoft Project
Class Projects
Consulting, Systems Analysis and Design Class Project, Marquette University
Applied established and evolving methodologies for the analysis and design of an information systems solution. Gathered and analyzed user requirements for the Marquette University Community Clinic system, which is a non-profit organziation aimed to provide physical therapy to uninsured individuals. Utilized Salesforce to provide the clinic with a more efficient way of transferring data and transactions within their system.
Timeline
Account Management Specialist
Hub Group
07.2024 - Current
Sourcing Intern
GENERAC POWER SYSTEMS
05.2023 - 05.2024
Merchandiser
HAMPSHIRE FARMS
05.2021 - 06.2023
Bachelor of Science - Supply Chain Management And Information Systems
MARQUETTE UNIVERSITY