Summary
Overview
Work History
Education
Skills
Timeline
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Onye Coleman

Saint Louis,MISSOURI

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Server

Waffle House
10.2019 - Current
  • Greet customers and present menus.
  • Take accurate food and drink orders, and enter them into the system.
  • Communicate orders to the grill operator.
  • Deliver hot food to customers promptly.
  • Address customer concerns or complaints to ensure satisfaction.

Payment and closing

  • Calculate and collect payments from customers.
  • Handle cash and credit card transactions accurately.
  • Perform opening and closing duties, which include cleaning and preparing the restaurant for the next shift.
  • Perform side work, such as refilling condiments and stocking supplies.

Cleaning and maintenance

  • Clean and bus tables after customers have left.
  • Keep the dining area clean and organized at all times.
  • Wash dishes.
  • Perform other cleaning tasks, such as sweeping and mopping.

Other duties

  • Work with the team to maintain a positive and efficient work environment.
  • Be available to work weekends and holidays, especially during peak hours.
  • Learn and adhere to food safety protocols.
  • top server/ served more than 100,000 people

USPS postal worker

USPS
12.2019 - 03.2020
  • Sorting and delivering postal packages and letters to assigned regions
  • Certified training and driving of postal vehicles

SHIFT MANAGER

LEE'S FAMOUS CHICKEN
07.2014 - 01.2019
  • Consistently provide friendly guest service and heartfelt hospitality
  • Operates the front counter and drive through window with quick and efficient response
  • Greet customers and provide excellent customer service
  • Maintains high standards of customer service during high-volume, fast-paced operations.
  • Builds loyal clientele through friendly interactions and consistent appreciation.
  • Prepares a variety of foods according to customers' order or supervisors' instructions, following approved procedures.
  • Handles currency and credit transactions quickly and accurately.
  • Strictly follows all cash, security, inventory and labor policies and procedures.
  • Currency and store product management
  • Overseeing and management of a crew
  • Ensuring all workers are properly trained in sales techniques, providing excellent customer service and daily cash handling operations
  • Coordinates the activity of other retail employees
  • Enforces disciplinary action

Gas Station Attendant

Bucky's Express
01.2017 - 04.2017
  • Collecting/Dispensing money from patrons at a gas station
  • Dispensing lottery tickets
  • Cash handling
  • Inventory management

Education

GENERAL EDUCATION DIPLOMA - General Studies

RITENOUR SR. HIGHSCHOOL
05.2015

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Saint Louis community college-nursing

Skills

  • Inventory Management
  • Cash Handling
  • Management
  • Punctuality
  • Time Management
  • Shift Supervisor
  • Team Member
  • Customer Care
  • Customer Support
  • Food Service
  • Strong Work Ethic
  • Positive Attitude
  • Strong verbal and concise written communication skills
  • Problem-Solving Skills
  • Acting as a Team Player
  • Self-Confidence
  • Ability to Accept and Learn From Criticism
  • Costumer Oriented
  • Fast and efficient
  • Reliable Team Worker
  • Capability to consistently abide by predetermine protocols
  • Interpersonal skills such as empathetic care and compassion

Timeline

USPS postal worker

USPS
12.2019 - 03.2020

Server

Waffle House
10.2019 - Current

Gas Station Attendant

Bucky's Express
01.2017 - 04.2017

SHIFT MANAGER

LEE'S FAMOUS CHICKEN
07.2014 - 01.2019

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Saint Louis community college-nursing

GENERAL EDUCATION DIPLOMA - General Studies

RITENOUR SR. HIGHSCHOOL
Onye Coleman