Onyemaechi Olaoluwa
Certified Nursing Assistant
Denver,Colorado
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
UCHealth University Of Colorado Hospital
11.2021 - Current
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding and ambulation.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Personal Care Worker
Progressive Home Health Care Services
08.2020 - Current
- Ran errands for patients, did shopping, and picked up other necessities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Member Experience Specialist
Bellco Credit Union
11.2020 - 10.2021
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed, implemented and collated customer satisfaction surveys for improved insight.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Educated and engaged customers with new bank products and services.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Generated account activity reports to identify upgrade and sales opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-sold bank services and products to uplift customer investments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Cross-trained and backed up other customer service managers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Secretarial Administration
The Polytechnic
Ibadan, Oyo State08.2001
Skills
- Feeding Assistance Expertise
- Companionship and Emotional Support
- Intake Recording
- Active Listening
- Grooming and Bathing Assistance
- General Housekeeping Abilities
- Supporting Personal Needs
- Responding to Emergencies
- Efficient and Reliable Team Player
- Measuring Bodily Fluids
- Quick Problem Solver
Certification
- CNA - Certified Nursing Assistant
- CPT - Certified Phlebotomy Technician (in view)
Reading, traveling and meeting people
I love reading motivational and religious books to help me widen my scope on certain issues in life. I love traveling because I get to experience new culture, food, environment and meet people in the process.
Timeline
Certified Nursing Assistant
UCHealth University Of Colorado Hospital
11.2021 - Current
Member Experience Specialist
Bellco Credit Union
11.2020 - 10.2021
Personal Care Worker
Progressive Home Health Care Services
08.2020 - Current
Bachelor of Arts - Secretarial Administration
The Polytechnic
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