Oona Moore
Lakeland,FL
Summary
Results-driven insurance professional ready to bring claims management expertise to a supervision role. Proven ability to analyze information, make sound decisions, and ensure optimal outcomes. Highly valued for teamwork, adaptability, and delivering results. Possesses skills in conflict resolution, claims analysis, and effective communication.
Overview
10
10
years of professional experience
Work History
LDP II- S ICS
GEICO, Government Employees Insurance
04.2025 - Current
- Assisted with the development of new hires into efficient and effective associates
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained and mentored staff on best practices for claims handling and customer service.
- Maximized performance by monitoring daily activities and mentoring team members.
Insurance Claims Representative
GEICO
06.2020 - 04.2025
- Provides exceptional customer service to policyholders, addressing concerns and answering questions throughout the claims process.
- Manages a high volume of claims, ensuring accurate documentation and prompt processing.
- Maintains strong working relationships with fellow team members, fostering a supportive environment that promotes productivity.
- Maintains a strong knowledge of industry regulations, ensuring compliance in all claims management activities.
- Collaborates with internal departments and external parties to resolve claims.
Manager
Hand's Produce
01.2016 - 06.2020
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Recorded inventory sales into organization's weekly income report
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Achieved significant cost savings by evaluating suppliers to assess quality, timeliness and compliance o deliveries, maintain tight cost controls and maximize business operational efficiency
Education
High School Diploma -
Auburndale High School
06-1993
Timeline
LDP II- S ICS
GEICO, Government Employees Insurance
04.2025 - Current
Insurance Claims Representative
GEICO
06.2020 - 04.2025
Manager
Hand's Produce
01.2016 - 06.2020
High School Diploma -
Auburndale High School