Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Brittany Thompson

Byron,GA

Summary

Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

ICS II Claims Supervisor

GEICO
11.2019 - Current
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Optimized case management with establishment of best practices.
  • Built talented teams of Number claims administrators dedicated to timely and compliant resolutions.

Bodily Injury Claims Adjuster

GEICO
01.2017 - 09.2017
  • Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
  • Evaluated coverage, liability and damages and investigated suspicious claims.
  • Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
  • Documented and tracked claims approval process and communicated status monthly with claimants, attorneys and in-house personnel.
  • Interviewed relevant parties to determine claim denial or settlement.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Maintained contact with claimants and attorneys to determine treatment status.

Litigation Adjuster

GEICO
09.2017 - 07.2019
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Negotiated with policyholders and claimants to reach mutually satisfaction .
  • Resolved complex, severe exposure claims using high service oriented file handling.

Liability Claims Adjuster

GEICO
04.2016 - 01.2017
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Answered customer questions regarding deductibles.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Claims Adjuster

GEICO
11.2014 - 04.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Nursing

Macon State College
Macon, GA

High School -

Crawford County High School
Roberta, GA

Business Administration

Wesleyan College
Macon, GA

Skills

  • Team Motivation
  • Customer Expectations Management
  • Performance Monitoring
  • Call Center Transactions
  • Claims Auditing
  • Proactive and Focused
  • Willing to Learn
  • Decision-Making
  • Goal Setting
  • Staff Training
  • Insurance Negotiation

Timeline

ICS II Claims Supervisor

GEICO
11.2019 - Current

Litigation Adjuster

GEICO
09.2017 - 07.2019

Bodily Injury Claims Adjuster

GEICO
01.2017 - 09.2017

Liability Claims Adjuster

GEICO
04.2016 - 01.2017

Claims Adjuster

GEICO
11.2014 - 04.2016

Nursing

Macon State College

High School -

Crawford County High School

Business Administration

Wesleyan College
Brittany Thompson