Oonagh Ollquist
Lambertville,NJ
Summary
Dynamic RN with extensive experience at Brownsville Family Health and Wellness Center, excelling in clinical assessments and care coordination. Proven ability in patient education and critical thinking, enhancing telehealth access and satisfaction. Proficient at utilizing electronic medical records to streamline processes and ensure compliance, while fostering collaborative relationships within interdisciplinary teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RN Telehealth / Call Center Nurse
Brownsville Family Health
11.2020 - 12.2025
- Conducted clinical assessments, triage, and care coordination via phone and electronic communication in a high-volume call center
- Evaluated symptoms and triaged using nursing protocols to determine urgency and care level
- Provided evidence-based nursing advice, self-care education, and follow-up within RN scope
- Escalated emergent and urgent cases to providers, emergency services, or on-call clinicians
- Coordinated appointments, lab results, referrals, prescription refills, and diagnostic follow-ups
- Documented assessments, decisions, education, and interventions in EMR
- Collaborated with providers and interdisciplinary teams to ensure continuity of care
- Ensured compliance with HIPAA, infection control, and organizational policies
- Contributed to quality improvement initiatives for telehealth access, safety, and satisfaction
Nurse Manager / Registered Nurse
Community Health Center
01.2020 - 11.2020
- Delivered direct patient care while serving as clinical lead in a community health center
- Supervised clinical staff, including PCAs, LPNs, and support personnel
- Managed scheduling, training, attendance, and performance development
- Collaborated with lead clinicians to create, implement, and evaluate clinical protocols
- Oversaw supply inventory and equipment coordination for operational efficiency
- Supported quality improvement and regulatory compliance, including infection control and Joint Commission readiness
- Assisted with reporting and data analysis for productivity and procedure tracking
- Participated in staff huddles and interdisciplinary collaboration to ensure patient-centered care
Medical Receptionist/ Medical Assistant
Bayview Urgent Care
06.2017 - 01.2020
- Perform physical exams and obtain medical history/vital signs
- Assist with complex medical procedures
- Perform venipuncture and obtain other lab specimens
- Administer vaccinations and IM injection, Perform EKGs
- Proficient with electronic health records
Part-time Caregiver
Home Care for Parent
Flemington, New Jersey
11.2008 - 05.2014
- Managed medication administration to ensure compliance and safety.
- Monitored and assisted with activities of daily living for optimal patient care.
- Utilized transfer equipment, including hoyer lifts and transfer belts, for safe mobility.
- Administered in-home therapies, including suprapubic catheter and dressing changes.
- Advocated for patient needs to enhance overall well-being and support.
Education
B.S of Science -
Mercy College
Dobbs Ferry, NY05.2022
Associate in Applied Science - Nursing
Kingsborough Community College
Brooklyn, NY01.2019
Health Sciences
Raritan Valley Community College
Branchburg Township, NJSkills
- Clinical assessment
- Care planning
- Patient education
- Critical thinking
- Problem solving
- Electronic medical records
Certification
CPR certified, American Heart Association
License
Registered Nurse, New York, 768413
Timeline
RN Telehealth / Call Center Nurse
Brownsville Family Health
11.2020 - 12.2025
Nurse Manager / Registered Nurse
Community Health Center
01.2020 - 11.2020
Medical Receptionist/ Medical Assistant
Bayview Urgent Care
06.2017 - 01.2020
Part-time Caregiver
Home Care for Parent
11.2008 - 05.2014
B.S of Science -
Mercy College
Associate in Applied Science - Nursing
Kingsborough Community College
Health Sciences
Raritan Valley Community College