Rhonda Blosser
Hanoverton
Summary
Experienced telehealth nurse with a strong background in patient education and chronic disease management. Notable for critical thinking skills and a commitment to quality improvement, driving enhanced patient satisfaction and outcomes through collaborative care strategies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Telehealth Nurse
Cigna
Robinson, PA
09.2018 - 04.2026
- Assessed patient health needs through virtual consultations and provided evidence-based care recommendations.
- Developed and implemented individualized care plans in collaboration with interdisciplinary teams to enhance patient outcomes.
- Educated patients on chronic disease management, medication adherence, and wellness strategies via telehealth platforms.
- Leveraged electronic health record systems to document patient interactions and track treatment progress efficiently.
- Analyzed patient feedback to identify trends and inform process improvements for enhanced service delivery.
- Provided emotional support to patients during difficult times, promoting trust between nurse and patient through compassionate virtual interactions.
- Participated in quality improvement initiatives related to telehealth nursing practice, enhancing service delivery and patient experience.
- Utilized evidence-based practices when delivering telehealth nursing services, ensuring safe and effective care for all patients.
- Prioritized patient safety through diligent monitoring of vital signs while discussing any concerning changes or trends with appropriate healthcare providers promptly.
- Participated in ongoing professional development opportunities related to telehealth nursing practice, staying current on industry trends and best practices.
- Promoted continuity of care by maintaining accurate documentation and sharing relevant information with multidisciplinary team members.
- Collaborated with interdisciplinary team members to ensure seamless care transitions and coordination of services for patients receiving telehealth support.
- Utilized critical thinking skills when assessing patient needs, swiftly identifying potential concerns and implementing appropriate interventions remotely.
- Conducted remote patient education sessions on topics such as disease management, nutrition, and self-monitoring techniques for improved health outcomes.
- Enhanced patient satisfaction by providing comprehensive telehealth nursing services in a timely and efficient manner.
- Maintained strict confidentiality standards while handling sensitive medical information in accordance with HIPAA regulations during remote consultations.
- Delivered exceptional customer service that fostered lasting relationships with both patients and their families throughout their telehealth journey.
- Demonstrated adaptability by quickly adjusting to new telehealth technologies and platforms for optimal performance in virtual care settings.
- Improved patient outcomes with thorough assessment, identification of potential issues, and prompt intervention via telehealth consultations.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Suggested appropriate disposition to acting physicians based on assessment.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
ER Registered Nurse
East Liverpool City Hospital
East Liverpool, OH
03.2007 - 07.2018
- Provided immediate assessment and triage of patients in high-pressure emergency situations.
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Administered medications and treatments in accordance with established protocols and guidelines.
- Monitored vital signs, identifying changes in patient conditions and responding appropriately.
- Educated patients and families on treatment plans, discharge instructions, and follow-up care needs.
- Mentored junior nursing staff on best practices for emergency care delivery and patient management.
- Streamlined workflow processes to enhance efficiency in the emergency department operations.
- Led quality improvement initiatives aimed at increasing patient safety and satisfaction scores.
- Planned, prioritized and provided nursing care by applying advanced specialty clinical nursing knowledge and skills to support comfort and safety of patients and families.
- Increased efficiency within the triage system by prioritizing cases based on severity levels.
- Managed multiple tasks simultaneously while maintaining a high level of attention to detail under pressure during busy shifts in the ER department.
- Developed strong relationships with colleagues across departments, fostering a collaborative work environment that enhanced overall patient care delivery processes.
- Observed and recorded signs, symptoms, behaviors and physiological status of patient.
- Maintained a clean and safe environment for patients and staff, adhering to infection control protocols and reducing the risk of hospital-acquired infections.
- Enhanced patient care by conducting thorough assessments and developing individualized nursing plans.
- Assembled equipment and supplies for diagnostic or treatment procedures in specialty service areas.
- Coordinated discharge planning processes effectively resulting in a smoother transition for patients back into their communities.
- Adhered to required infection control, isolation procedures and aseptic techniques in delivery of patient care.
- Contributed to a reduction in medication errors by implementing a double-check system for drug administration.
- Provided emotional support for patients and families, fostering trust and rapport during challenging situations.
- Participated in ongoing education initiatives to remain current on best practices in emergency nursing care.
- Collected laboratory samples and performed testing in accordance with established policies and procedures and COLA and CLIA regulations.
- Assisted physicians with diagnostic procedures, providing critical support during emergency situations.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans, maximizing patient outcomes.
- Mentored new nursing staff members, promoting professional development and enhancing the overall quality of care provided within the ER setting.
- Streamlined the admission process for patients, resulting in reduced waiting times and improved patient satisfaction.
- Improved patient safety by identifying and addressing potential risks and implementing preventative measures.
- Maintained accurate medical records for each patient, ensuring proper documentation of interventions, evaluations, and progress updates.
- Evaluated the effectiveness of implemented nursing interventions regularly through feedback from both patients and other healthcare team members.
- Served as an advocate for patients'' rights by addressing concerns or complaints related to their care promptly.
- Fostered professional collaboration and participation of staff in decisions affecting patient care and practice environment.
- Facilitated effective communication between healthcare professionals, ensuring accurate information sharing and timely decisionmaking.
- Actively participated in quality improvement initiatives by identifying areas for potential improvement and suggesting evidence-based solutions.
- Administered prescribed medications and treatments, adhering to hospital protocols and regulatory guidelines.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Recorded details regarding therapies to keep patient charts updated.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Investigated and resolved issues affecting hospital operations and patient care.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Education
Associate of Science - Nursing
Kent State University
East Liverpool, OHSkills
- HIPAA compliance
- Clinical assessment
- Medical terminology
- Healthcare software proficiency
- Chronic disease management
- Remote patient monitoring
- Telephonic triage
- Patient communication
- Symptom assessment
- Patient instruction
- Patient advocacy
- Healthcare regulations
- Patient interviews
- Needs assessment
- Outbound patient calls
- Patient rapport building
- Health incident triage
- Initial injury intake
- Home care recommendations
- Telephone consultations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Compassionate and caring
- Multitasking Abilities
- Basic life support
- Reliability
- Critical thinking
- Excellent communication
- Strong clinical judgment
- Direct patient care
- CPR certification
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Creative problem solving
- Decision-making
- Patient and family advocacy
- Patient care assessment
- Patient education
- Certified in CPR/AED
- Monitoring vital signs
- Electronic health records
- Clinical documentation
- Physical assessment
- Vitals monitoring
- Clear patient communication
- Wound care
- Pain management
- Critical care nursing
- Team building
- Safety protocols
- Delegation and motivation
- Task prioritization
Certification
- compact License - 10-31-2027
- California. License
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Telehealth Nurse
Cigna
09.2018 - 04.2026
ER Registered Nurse
East Liverpool City Hospital
03.2007 - 07.2018
Associate of Science - Nursing
Kent State University