Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacy G. Mitchell Baldwin

El Paso,TX

Summary

Telehealth LVN with extensive experience in remote patient care and virtual healthcare delivery. Adept at fostering team collaboration and achieving optimal patient outcomes while efficiently adapting to changing healthcare environments. Known for strong clinical skills and empathetic patient interactions, ensuring reliable and flexible healthcare solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Telehealth Nurse

CopilotIQ
07.2024 - Current
  • Participated in quality improvement initiatives related to telehealth nursing practice, enhancing service delivery and patient experience.
  • Provided emotional support to patients during difficult times, promoting trust between nurse and patient through compassionate virtual interactions.
  • Prioritized patient safety through diligent monitoring of vital signs while discussing any concerning changes or trends with appropriate healthcare providers promptly.
  • Utilized evidence-based practices when delivering telehealth nursing services, ensuring safe and effective care for all patients.
  • Promoted continuity of care by maintaining accurate documentation and sharing relevant information with multidisciplinary team members.
  • Participated in ongoing professional development opportunities related to telehealth nursing practice, staying current on industry trends and best practices.
  • Improved patient outcomes with thorough assessment, identification of potential issues, and prompt intervention via telehealth consultations.

LVN

Texas Tech University Health
12.2023 - 07.2024
  • Assists with and performs exams and procedures and documents intervention in EMR.
  • Reports data, identifies and reports alterations in patient responses to assist in the identification of problems and formulation of goals/ outcomes and patient-centered plans of care in collaboration with patients, their families, and the interdisciplinary health care team.
  • Assists in determining the physical and mental health status, needs, and preferences of culturally, ethnically, and socially diverse patients and their families.
  • Communicates patient data using EMR to support decision-making to improve patient care.
  • Assist in training and guiding medical assistants with daily activities
  • Implements teaching plans for patients and their families with health learning needs.
  • Administer immunizations
  • Manages prescription pool for over 10 providers
  • Prior Authorizations
  • Evaluated patient histories, complaints, and current symptoms.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Reviewed patient history to verify conditions and current medications.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
  • Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.

LVN

People 2.0 (El Paso Assisted Living Center)
09.2023 - 11.2023
  • Provided direct patient care to residents
  • Administered medications and treatments
  • EMR charting
  • Worked various shifts according schedule needs

Nurse Associate

CVS Health
07.2020 - 09.2023
  • Reviewed criteria-based prior authorizations following policy and procedures.
  • Provided on-call after hours nurse availability for urgent PA request
  • Provided internal nurse support to the PA team and member service department.
  • Referred cases not meeting clinical criteria to clinicians and physician for further review.
  • Utilization of clinical skills to support the documentation and communication of medical services and PA determinations.
  • Trained in multiple designated queues.

Licensed Practical Nurse

CVS Minute Clinic
10.2019 - 07.2020
  • Assist NP/PA will clinical duties
  • Nurse Triage
  • Patient Scheduling
  • Point of care testing
  • EMR
  • Vaccine Administration and reconciliation

Licensed Practical Nurse

Burlington Family Practice
03.2019 - 10.2019
  • Nurse Triage
  • Assist physician and other clinical staff with support
  • Medication call-In
  • Patient scheduling
  • Vaccine administration and reconciliation

Licensed Practical Nurse

The Village of Brookwood
07.2018 - 05.2019
  • Medication administration
  • Vitals
  • Phlebotomy
  • IV therapy
  • Patient transfers & admissions.
  • Provide medication administration and monitoring for 12-24 patients
  • Perform assessments
  • Provide around the clock care for long term care patients

Certified Medical Assistant

City of Burlington Occupational Health Department
07.2015 - 03.2019
  • Phlebotomy
  • Vital signs
  • Immunizations
  • EKG
  • Point of care testing
  • Assist with procedures
  • General office duties
  • Audiometric, spirometry, and vision screenings
  • Provide care for over 786 city employees and their families
  • Performed physicals and drug screenings for job clearance
  • Assist physician and nurses with clinical support in all areas of the clinic

Education

Diploma - Practical Nursing

ECPI University
Greensboro, NC
05.2018

Skills

  • Deliver compassionate patient-focused care
  • Medication administration and documentation
  • Prior Authorizations
  • ICD 10, CPT Coding
  • EMR
  • Strong oral and written communication
  • Patient scheduling
  • Diabetes management
  • Immunizations
  • EKGs
  • Inventory management
  • HIPAA compliance
  • Clinical assessment
  • Medical terminology
  • Healthcare software proficiency
  • Chronic disease management
  • Nursing informatics
  • Remote patient monitoring
  • Telephonic triage
  • Patient communication
  • Symptom assessment
  • Patient instruction
  • Appointment scheduling
  • Patient advocacy
  • Healthcare regulations
  • Relational database management
  • Resource utilization
  • Needs assessment
  • Outbound patient calls
  • Patient rapport building
  • Evidence-based protocols
  • Telephone consultations
  • Health incident triage
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Compassionate and caring
  • Basic life support
  • Reliability
  • Critical thinking
  • Strong clinical judgment
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Patient education
  • Monitoring vital signs
  • Electronic health records
  • Blood draw and sample collection

Certification

  • Licensed Practical Nurse (Texas 1127399)
  • Medical Assistant
  • CPR Certification – American Heart Association

Timeline

Telehealth Nurse

CopilotIQ
07.2024 - Current

LVN

Texas Tech University Health
12.2023 - 07.2024

LVN

People 2.0 (El Paso Assisted Living Center)
09.2023 - 11.2023

Nurse Associate

CVS Health
07.2020 - 09.2023

Licensed Practical Nurse

CVS Minute Clinic
10.2019 - 07.2020

Licensed Practical Nurse

Burlington Family Practice
03.2019 - 10.2019

Licensed Practical Nurse

The Village of Brookwood
07.2018 - 05.2019

Certified Medical Assistant

City of Burlington Occupational Health Department
07.2015 - 03.2019

Diploma - Practical Nursing

ECPI University

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Stacy G. Mitchell Baldwin