Taylor Mowe
Orange Park,FL
Summary
Detail-oriented and technically skilled professional with experience conducting functional testing and training on security systems in correctional facilities. Adept at verifying the performance of integrated systems, including cameras, intercoms, and door controls. Ensuring compliance with project specifications and deadlines. Skilled in documenting test results, communicating effectively with project managers, installation technicians, and training facility staff to confidently operate and teach others on the system. Proven ability to manage fieldwork efficiently, resolve issues on-site, and ensure successful project completion.
Overview
8
8
years of professional experience
Work History
Testing and Training Certification Specialist
Accurate Controls Inc.
Ripon, Wisconsin
01.2024 - Current
- Conduct functional testing of security and communication systems (cameras, intercoms, door controls, utilities) in correctional facilities to ensure they meet project specifications and operational standards.
- Document test results, identify issues, and maintain detailed reports using spreadsheets and standardized documentation methods.
- Collaborate closely with project managers and installation technicians to communicate system performance and troubleshooting needs.
- Lead training sessions for correctional staff on the proper use and understanding of integrated systems and software.
- Ensure facility staff achieve a high understanding of system proficiency, including the capability to train future personnel.
- Ensure all testing and training are completed within project timelines, and according to client specifications.
Senior Care Navigator
Ascension Medical Group Riverside
Jacksonville, FL
04.2022 - 01.2024
- Schedule appointments and diagnostic testing for new and existing patients, ensuring accuracy and alignment with physician availability and patient needs.
- Verify and input insurance information to ensure proper authorization for scheduled services.
- Route incoming calls to appropriate departments or personnel, providing prompt and courteous assistance to patients and health care staff.
- Resolve patient concerns quickly and professionally, while maintaining a high standard of customer service.
- Review and explain testing instructions to patients, ensuring clarity and compliance with medical protocols.
Lead Hostess
Cracker Barrel Old Country Store
Orange Park, FL
11.2017 - 10.2022
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Notified servers and managers of large groups to prepare seating in advance.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Assistant Office Operations
Ascension Medical Group Riverside
Jacksonville, FL
06.2021 - 04.2022
- Pleasantly welcomed visitors, answered phone calls and maintained Check in and out desk.
- Ensure flow of clinic by working in a efficient and timely manner.
- Reviewed insurance information with patients and processed copays.
- Updated patient information in databases and adhered to confidentiality requirements.
- Assisted patients with scheduling, canceling and rescheduling appointments.
- Assisted patients in filling out pre-appointment paperwork.
- Scan and input necessary ID cards and information.
- Route patient documents to correct department.
- Ensure patient completed necessary paper work and payments.
- Ensure patient is aware of upcoming appointments and has all orders before leaving.
- Determine if authorization is required regarding scheduling testing.
Health Screener
Ascension St. Vincent's Clay
Jacksonville, FL
09.2020 - 05.2021
- Greeted, guided and offered assistance to patients and visitors.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Used wheelchairs to transport patients around facility.
- Informed patients of Covid and Hospital guidelines.
- Directed patients to correct department.
- Assembled packets and paperwork.
- Navigated and updated computer system.
- Made calls to different departments regarding patients and visitors.
- Offered quick solutions when problems arose.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL12.2021
High School Diploma -
Oakleaf High School
Orange Park, FL05.2016
Skills
- System testing and troubleshooting
- Time management
- Communication skills
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Security and surveillance system knowledge
- Technical training and instruction
- Spreadsheet and reporting tools
- Insurance verification and authorization
- Appointment and testing coordination
- Patient communication
- Phone etiquette and call routing
- HIPAA compliance
- Team collaboration
- Organizational skills
- Adaptability
Education and Training
other,other
Timeline
Testing and Training Certification Specialist
Accurate Controls Inc.
01.2024 - Current
Senior Care Navigator
Ascension Medical Group Riverside
04.2022 - 01.2024
Assistant Office Operations
Ascension Medical Group Riverside
06.2021 - 04.2022
Health Screener
Ascension St. Vincent's Clay
09.2020 - 05.2021
Lead Hostess
Cracker Barrel Old Country Store
11.2017 - 10.2022
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Oakleaf High School
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