Rikerius Evans
Memphis,TN
Summary
IT technician with training in desktop support and Microsoft 365 technology and knowledge in technical troubleshooting and application support. Knowledge includes problem solving, critical thinking skills, and customer service. Analytical, faultfinder who works well all level of staff, with computer. Seeking a challenging and rewarding position where accomplishments will be rewarded with increased responsibility, and compensation.
Overview
11
11
years of professional experience
Work History
IT Certification Training
Cybersecurity Institute at Lab Four
07.2023 - Current
- Trained in an eight-week IT certification program with a focus on Microsoft 365 and application support
- Obtained extensive knowledge and training in Microsoft 365, networking, and security concepts including installation, configuration, troubleshooting, and maintenance of related systems
- Able to deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment.
Intake Specialist Volunteer
Vital Records Control Inc.
Memphis , TN
07.2022 - Current
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Answered and logged incoming inquiries via phone, fax and email.
- Update patient demographics in the Epic system.
- Scanning in authorizations for medical records request.
RMA Validation Worker
IQOR
Memphis, TN
01.2019 - 01.2020
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Updated patient information on computer system to maintain billing accuracy.
- Handled data and physical transfers of misplaced or wrongly entered modems in the department.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
Assembly Operator
Electrolux
Memphis, TN
08.2017 - 11.2018
- Put glass in doors and assembled the doors to be put on the ovens
- Placed the company decal on all the doors
- Hung the door for the assembly pick up.
Helper Assistant
Double Up Service
Memphis, TN
05.2013 - 10.2016
- Painted residents and cut lawns
- Aided in fixing fences and gates
- Assembled chairs, desks and shelves in offices.
Education
Skills
- Networking
- Network Connectivity
- Hardware
- PC & Laptop Troubleshooting & Repair
- Device Testing
- Printer Troubleshooting
- Mobiles / Tablets / iPads
- Software
- Windows 7/8/10/11
- Microsoft 365
- Imaging
- Active Directory
- Software Installation
- Business Skills
- Communication Skills
- Technical Diagnostics
- MS Office Suite
- Reports & Records
- Problem Solving
- Clerical Support
- Tech-Savvy
- Telephone Etiquette
- Attention to Detail
- Multitasking and Organization
- Records administration
Competency
Network Connectivity, PC & Laptop Troubleshooting & Repair, Device Testing, Printer Troubleshooting, Mobiles / Tablets /iPads, Windows 7/8/10/11, Microsoft 365, Imaging, Active Directory, Software Installation, Communication Skills, Technical Diagnostics, MS Office Suite, Reports & Records, Problem Solving
Personal Information
Title: IT SUPPORT SPECIALIST
Timeline
IT Certification Training
Cybersecurity Institute at Lab Four
07.2023 - Current
Intake Specialist Volunteer
Vital Records Control Inc.
07.2022 - Current
RMA Validation Worker
IQOR
01.2019 - 01.2020
Assembly Operator
Electrolux
08.2017 - 11.2018
Helper Assistant
Double Up Service
05.2013 - 10.2016
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