Jacqueline Pie
Huntsville,United States
Summary
Customer Care Representative bringing 10+ years addressing customer requests and concerns. I am skilled in oral and written communication, active listening, and analytical problem-solving skills. Passionate about promoting lasting customer satisfaction. Motivated to maintain customer satisfaction and contribute to company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Event Specialist
Divine Designs
Huntsville, AL
01.2020 - 10.2024
- Handled high volumes of inbound and outbound calls for event inquiries, responding promptly and professionally to ensure customer satisfaction
- Processed orders, returns, and exchanges with attention to detail, ensuring accuracy and timely fulfillment
- Developed and managed event budgets, ensuring cost-effective solutions while maintaining quality and client expectations
- Implemented event marketing strategies, including social media and email campaigns, increasing attendance by 95%
- Handled high volumes of inbound and outbound calls for event inquiries, responding promptly and professionally to ensure customer satisfaction
Computer Operator Service Associate
Futaba Corporation
Huntsville, AL
03.2015 - 11.2017
- Implemented backup procedures to protect data from loss or corruption
- Delivered technical support via phone, email, and chat.
- Troubleshoot customer inquiries related to software and hardware issues.
- Guided customers through issue resolution step-by-step in a clear, friendly way.
- Resolved escalated customer service issues in a timely manner.
Production Operator Associate
Navistar
Huntsville, AL
06.2008 - 10.2014
- Conducted hardware tests and executed troubleshooting methods to detect issues.
- Collaborated with production team to achieve productivity targets and deadlines.
- Maintained consistent inventory levels by identifying and addressing shortages.
- Processed information daily, ensuring timely data entry for efficient business operations.
Education
Bachelor of Science - Human Services
Troy University
Troy, Al12.2024
Associate of Science - Psychology
Calhoun Community College
Huntsville, ALSkills
- Strategic Planning
- Project Oversight
- Customer service
- Quality Assurance
- Microsoft Office
- Software application
- Social media promotion
- Conference preparation
- Event Planning
Certification
- Medical Administration Certificate
- Tennessee Technology College, Clarksville,TN
Timeline
Event Specialist
Divine Designs
01.2020 - 10.2024
Computer Operator Service Associate
Futaba Corporation
03.2015 - 11.2017
Production Operator Associate
Navistar
06.2008 - 10.2014
- Medical Administration Certificate
- Tennessee Technology College, Clarksville,TN
Bachelor of Science - Human Services
Troy University
Associate of Science - Psychology
Calhoun Community College
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