Nafi W. Saba
Roselle Park,NJ
Summary
Bilingual professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bilingual (French and English) After Sales Specialist
KERING EYEWEAR
02.2024 - Current
- Guarantee the correct, accurate and smooth execution of repairs, warranty and commercial returns
- Ensure aftersales-related KPIs are met
- Monitor aftersales-related open order portfolios
- Manage aftersales-related claims through CRM ticketing system
- Analyze warranty claims and provide recommendations for improvement
- Support internal and external customers with any technical eyewear inquiry
Bilingual (French and English) Customer Service Ambassador
KERING EYEWEAR
05.2022 - 01.2024
- Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
- Managing order flow from order acquisition to order entry in compliance with agreed trade terms
- Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
- Managing backorders ensuring a clean sheet
- Managing goods returns in compliance with agreed trade terms
- Acting as customer's first point of contact in case of commercial, logistics, product claims
- Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc
- Through active participation in both organizational preparation and execution
- Issuing sales/customer-related reporting to the benefit of both sales team and customer
- Implementing and enhancing customer service-related procedures, processes and systems
- Participating to ad hoc sales-related activities and/or project
- Guarantee quality standards defined by Headquarter Quality Department
- Implement new processes in accordance with the After Sales Department
- Propose process improvement aimed to increase efficiency and service level to the customers
Bilingual (French and English) Customer Service Representative
World Education Services (WES)
03.2019 - 04.2022
- Assist Customers by directing them through the process of having a credential evaluation
- Provide Translation (French) of messages received from French candidates
- Escalate inquiries to appropriate department when needed
Refugee Resettlement Intern
INTERNATIONAL RESCUE COMMITTEE
09.2018 - 12.2018
- Assisting Resettlement Services staff in providing reception and Placement Services to newly arrived refugees
- Perform clerical and administrative duties
- Provide Translation (French) when needed
Assistant Manager
W.A.F.A.A Organization
06.2016 - 08.2016
- Counseled individuals dealing with anger management
- Raise funds and attend events and meeting per director's supervision
- Answer phone calls and register clients
Advocacy Assistant
CARITAS Internationalis
09.2015 - 12.2015
- Represent CARITAS at the United Nations and NGO meetings
- Research assigned issues and draft reports on meetings
- Performed administrative follow up and special guests and events
Intern
Ministry of Foreign Affairs and Regional Cooperation of Burkina Faso
06.2015 - 07.2015
- Reported directly to the chef de service of Burkina Faso
- Served as intermediary in negotiations of employment disputes resolution
- Analyzed treaty agreements and researched effects on Burkina Faso
- Researched Burkina Faso's citizens' cases involving diplomatic immunity
Education
Master of Science - Diplomacy and International Relations
Seton Hall University (SHU)
South Orange, NJ12.2020
Bachelor of Science - Diplomacy and International Relations, Women and Gender Studies, Spanish
Seton Hall University (SHU)
South Orange, NJ12.2016
Skills
- Microsoft Word
- Excel
- PowerPoint
- Relationship building
- Client relations
- Upselling and cross selling
- Team collaboration
- Sales expertise
- Performance improvement
- FLUENT IN French and English
- Customer relations
- CRM proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Leadership And Volunteer Engagements
- African Student Association (SHU), South Orange, NJ, Member, 09/01/13, 05/01/17
- Food Bank Community, Hillside, NJ, Volunteer, 09/01/13, 01/01/14, Packed and distributed food to families in Newark, NJ
- HIV/AIDS and Environment club, Dakar, Senegal, Member, 10/01/11, 07/01/12, Implemented campaign to promote use of trash cans to sensitize community about the effect of trash on the environment, Arranged for HIV/AIDS testing at schools by medical doctors
Certification
- United Nations Intensive Summer Study Program, SHU
- United Nations Studies, SHU (June 2018)
- Crisis Management, SHU (April 2018)
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Elementary
Timeline
Bilingual (French and English) After Sales Specialist
KERING EYEWEAR
02.2024 - Current
Bilingual (French and English) Customer Service Ambassador
KERING EYEWEAR
05.2022 - 01.2024
Bilingual (French and English) Customer Service Representative
World Education Services (WES)
03.2019 - 04.2022
Refugee Resettlement Intern
INTERNATIONAL RESCUE COMMITTEE
09.2018 - 12.2018
Assistant Manager
W.A.F.A.A Organization
06.2016 - 08.2016
Advocacy Assistant
CARITAS Internationalis
09.2015 - 12.2015
Intern
Ministry of Foreign Affairs and Regional Cooperation of Burkina Faso
06.2015 - 07.2015
Master of Science - Diplomacy and International Relations
Seton Hall University (SHU)
Bachelor of Science - Diplomacy and International Relations, Women and Gender Studies, Spanish
Seton Hall University (SHU)
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