Opal Peeler
Moreno Valley,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Aetna, A CVS Health
07.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Shell Gas Station
06.2018 - 07.2022
- Used POS system to enter orders, process payments and issue receipts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Set up new sales displays each week with fresh merchandise.
- Restocked and organized merchandise in front lanes.
Warehouse Lead
Select Staffing Agency
01.2017 - 06.2018
- Tracked production and quality control systems to proactively identify deficiencies.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Reviewed vendor performance regularly to ensure high-quality service from suppliers while maintaining competitive pricing agreements.
Education
Certificate - Medical Billing/Coding
Westech College
Fontana, CA10.2010
Skills
- Building rapport
- MS Office
- De-Escalation Techniques
- Inbound Call Management
Timeline
Customer Service Representative
Aetna, A CVS Health
07.2022 - Current
Cashier
Shell Gas Station
06.2018 - 07.2022
Warehouse Lead
Select Staffing Agency
01.2017 - 06.2018
Certificate - Medical Billing/Coding
Westech College
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