Opal Thornburg
Muncie,IN
Summary
Dynamic professional with keen eye for detail and a positive attitude, excelling in customer service and office administration. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in future roles.
Overview
2
2
years of professional experience
Work History
Guest Services/Administrative Assistant
Horizon Convention Center
Muncie, IN
09.2024 - Current
- Supported office operations by ordering supplies and managing inventory levels efficiently.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Event Services Key Holder
Horizon Convention Center
Muncie, IN
07.2024 - 08.2024
- Provided exceptional customer service to attendees, enhancing overall event experience.
- Adapted quickly to changing event needs, demonstrating flexibility in high-pressure situations.
- Collaborated with team members to streamline closing operations and improve workflow efficiency.
- Trained junior staff on operational procedures and customer service best practices.
Event Services Team Member
Horizon Convention Center
Muncie, IN
09.2023 - 06.2024
- Assisted in setup and breakdown of event spaces, ensuring smooth transitions between activities.
- Supported team members in daily operations, fostering a collaborative work environment.
- Adhered to safety protocols and standards while handling equipment and materials.
- Contributed to inventory management by organizing supplies and assisting with stock checks.
Education
Bachelor of Arts - Communication Studies
Ball State University
Muncie, IN05-2024
Skills
- Customer service
- Client relations
- Data entry
- Computer skills
- Office administration
- Time management
- Administrative support
- File organization
- Critical thinking
- Dedicated team player
- Microsoft software
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Services/Administrative Assistant
Horizon Convention Center
09.2024 - Current
Event Services Key Holder
Horizon Convention Center
07.2024 - 08.2024
Event Services Team Member
Horizon Convention Center
09.2023 - 06.2024
Bachelor of Arts - Communication Studies
Ball State University