Opal Luanne Woods
Madison,OH
Summary
Dynamic professional with extensive experience as a Hairstylist at Styling On Broadway and a Cashier at Dollar Tree, showcasing a blend of exceptional customer service and sales techniques mastery. Skilled in creating innovative hairstyles and efficiently managing transactions, I excel in fostering client relationships and enhancing operational efficiency. Proficient in software applications, I bring a proven track record of achieving high levels of customer satisfaction and operational success.
Overview
16
16
years of professional experience
Work History
Cashier
Dollar Tree
Madison, OH
04.2023 - Current
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
Hairstylist
Self-employeed
Madison, OH
06.2021 - Current
- Provided customer service and addressed customer complaints in a timely manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
- Implemented quality assurance measures to ensure high levels of customer satisfaction.
- Maintained professional relationships with vendors such as suppliers or contractors for business-related needs.
- Assisted with developing pricing strategies for different services offered at the salon.
- Generated promotional materials such as flyers, brochures, coupons or discounts to attract new clients.
- Collaborated with other local businesses to cross promote each other's services or products.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
Hairstylist
Styling On Broadfway
Geneva, OH
07.2008 - 05.2021
- Worked collaboratively with colleagues to achieve common goals.
- Developed relationships with new clients through referrals from existing customers.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Responded to customer inquiries by phone, email, and in person.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Applied highlights, lowlights or other coloring techniques.
- Used thinning shears to remove bulk from the hair or create layers.
- Advised clients on how to maintain their haircuts between visits.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Recommended hair styles to compliment clients' facial features and coloring.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Recommended products to clients based on their individual needs.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Shaved, trimmed and shaped beards and mustaches.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Assisted other stylists with busy periods in the salon.
- Bleached, dyed or tinted hair using applicator or brush.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
Education
High School Diploma -
Auburn Career Center
Concord, OH06-1982
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Sales techniques mastery
- Inventory restocking
- Proficient in [software]
Affiliations
Love spending time with family. Also enjoy camping,hiking and just being outdoors.
Timeline
Cashier
Dollar Tree
04.2023 - Current
Hairstylist
Self-employeed
06.2021 - Current
Hairstylist
Styling On Broadfway
07.2008 - 05.2021
High School Diploma -
Auburn Career Center