Opas Leungyangyuen
Summary
Dedicated to resolving complex client issues within a multi-product environment. Adept at leveraging strong analytical, problem-solving, and communication skills to deliver accurate resolutions via calls, chats, and emails. Proven ability to navigate multiple systems concurrently, maintain a focus on seamless service, and actively identify opportunities for deepening client relationships with digital solutions.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
YAO
09.2023 - Current
- Performing check-in and check-out duties in accordance with established procedures
- Addressing and resolving guest complaints and problems in a timely manner.
- Responding to guest questions and concerns promptly and professionally.
- Collaborating with the team, maintenance, and other departments to ensure guest satisfaction.
- Being able to manage multiple tasks and responsibilities
Server
AZN Asian Cuisine The Mercato
02.2022 - 05.2023
- Addressed any problems or customer concerns appropriately
- Maintained inventories and scheduled orders accordingly
- Worked to ensure safety and sanitary guidelines were consistently met
Education
Bachelor of Arts (B.A.) - English Literature
Silpakorn University
05.2013
Skills
- Customer and Client Focus
- Credential management
- Decision Making
- Analytical thinking
- Collaboration
- Attention to detail
- Data Collection and Entry
- Problem Solving
- Administrative skills
- Influence
LANGUAGES
Thai Native
English Bilingual
Timeline
Guest Service Agent
YAO
09.2023 - Current
Server
AZN Asian Cuisine The Mercato
02.2022 - 05.2023
Bachelor of Arts (B.A.) - English Literature
Silpakorn University
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