Opeyemi Alimi

A dynamic and results-oriented individual, I bring a wealth of experience in telemarketing, customer service, quality assurance, and social media marketing. Known for my ability to thrive in challenging environments, I excel at working both independently with minimal supervision and collaboratively as an effective team leader. My proven track record includes managing approximately 100 personnel, significantly enhancing my communication and interpersonal skills. Passionate about continuous learning and embracing new challenges, I am eager to contribute to a forward-thinking organization that values growth, versatility, and exceptional performance.

• Member of the performance improvement plan startup team in Outcess Solutions Nigeria Limited. 2018
• Member of the Team that developed NHIP (New Hires Induction Program) for Outcess Solutions Nigeria Limited (Multichoice).
• Successfully exceeded my target in sales telemarketing team for Multichoice as a CSR IN 2017 and was rewarded the best quality agent for two months consecutively.
• Successfully initiated a reward and improvement plan which helped in improving the call center quality performance from a trend of 80% to 95% for the month of August to September 2019, despite the halt in rewarding and recognizing good agents in Outcess Solutions Nigeria Limited (Multichoice).
• Best Job Knowledge Agent of the Month (November 2017).
• Best Quality Agent of the Month (October 2017).
• 2nd Best Agent of the Month (November 2017).
• Member of the team that set up and onboarded agents in a new site (Tek Expert) in Rwanda. (2023)
• KPI Champion of the month (June 2022 and December 2023) in Tek Expert.

• Singing
• Reading
• Writing
• Meditating

• Played a key role in the creation of the Performance Improvement Plan at Outcess Solutions Nigeria Limited in 2018, contributing significantly to operational enhancements.
• Instrumental in designing the New Hires Induction Program for Outcess Solutions Nigeria Limited (Multichoice), setting a strong foundation for new employee onboarding and integration.
• Achieved remarkable success in the sales telemarketing team for Multichoice in 2017, surpassing sales targets and earning the title of Best Quality Agent for two consecutive months.
• Initiated and implemented a reward and improvement strategy that significantly boosted call center quality performance from 80% to 95% between August and September 2019 at Outcess Solutions Nigeria Limited (Multichoice), amidst challenges in agent recognition.
• Awarded Best Job Knowledge Agent (November 2017), Best Quality Agent (October 2017), and 2nd Best Agent of the Month (November 2017), highlighting my exceptional performance and expertise.
• Contributed to the successful setup and onboarding of agents at a new Tek Expert site in Rwanda in 2023, demonstrating my ability to manage and adapt to international expansions.
• Recognized as KPI Champion of the month twice, in June 2022 and December 2023, at Tek Expert, underscoring my consistent excellence and leadership in key performance indicators.

Singing, Reading, Writing and Meditating