Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Opeyemi Oyewole

Chicago,IL

Summary

Results-driven Desktop Support Engineer with experience at Amazon, adept at resolving complex hardware and software issues while enhancing user satisfaction. Skilled in remote desktop support and vendor coordination, I successfully implemented malware protection tools, significantly reducing security incidents and downtime. Committed to delivering exceptional technical assistance and user training.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Desktop Support Engineer

Amazon
Crest Hill, IL
07.2021 - Current
  • Implemented antivirus and malware protection tools, decreasing security incidents.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Troubleshot and resolved hardware, software, and network issues, reducing downtime.
  • Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
  • Performed server patching activities using Windows Server Update Services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Desktop Support Engineer

NPG Control Security
Plainfield, IL
03.2017 - 06.2021
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
  • Resolved printer problems remotely or onsite as needed by users.
  • Resolved network connectivity issues for local area networks and wide area networks.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Provided technical assistance to users in person, via phone or email.
  • Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
  • Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.

Education

Bachelor of Science - Plant Sciences

Olabisi Onabanjo University
Nigeria
06-2009

Skills

  • Hardware troubleshooting
  • Software installation
  • Network connectivity
  • Remote desktop support
  • Malware protection
  • Printer troubleshooting
  • Customer service
  • Technical support
  • User training
  • Vendor coordination
  • Problem solving
  • System upgrades
  • Documentation skills

Certification

  • CompTIA A+

Timeline

Desktop Support Engineer

Amazon
07.2021 - Current

Desktop Support Engineer

NPG Control Security
03.2017 - 06.2021

Bachelor of Science - Plant Sciences

Olabisi Onabanjo University

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