Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Languages
Interests
Timeline
Generic
Ophelia Atkinson

Ophelia Atkinson

Atlanta,GA

Summary

Knowledgeable and dedicated customer service\ childcare professional with extensive experience in customer service\ Childcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer\ Parents satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated customer service representatives with over 5 years of experience in fast paced, team-based environments. Driven and proven successfully at achieving established targets and team goals. Superior computer skills and telephone etiquette And a 3 years experience in childcare facilities

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Teacher

a Brighter Day Early Learning Academy
12.2024 - Current
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Cashier

Suncity Caribbean American Restaurant
01.2023 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Xerox BPO
01.2021 - 01.2023
  • Answered customer questions regarding merchandise and pricing.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer service rep

Conduent BPO
01.2018 - 12.2020
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high quality service.

Education

Diploma -

Godfrey Stewart high

Skills

  • Childcare needs
  • Lesson planning
  • Activity planning
  • Conflict resolution

Accomplishments

Being able to perform a strong classroom performance, leadership within the school community and contributing to overall student success.

Awards

Consistently receiving positive feedback from customers and management team. Received employee of the month.

Certification

High school leaving certificate

Languages

English
Native or Bilingual

Interests

I focus on activities that showcase my personality, skills, values and making sure to connect them to the job requirements or the company culture

Timeline

Lead Teacher

a Brighter Day Early Learning Academy
12.2024 - Current

Cashier

Suncity Caribbean American Restaurant
01.2023 - 12.2024

Customer Service Representative

Xerox BPO
01.2021 - 01.2023

Customer service rep

Conduent BPO
01.2018 - 12.2020

Diploma -

Godfrey Stewart high

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