Ophelia Gadsden
Milpitas,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Fulfillment Associate
Macys Department Store
04.2018 - Current
- Prepared and checked outbound shipments for accuracy.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
- Greeted customers and directed to requested products.
- Provided excellent customer service with prompt communication regarding order updates or concerns when necessary.
Lead Food Demonstrator
Warehouse Demonstration Services
03.2009 - 08.2012
- Delivered entertaining performances while preparing dishes, resulting in an enjoyable experience for shoppers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Developed innovative recipes and food pairings for demonstrations, resulting in increased customer interest.
- Ensured accurate inventory of products used during demonstrations, minimizing waste and controlling costs.
- Provided excellent customer service by answering questions about products, ingredients, and dietary restrictions.
- Assisted in the development of marketing materials for upcoming events and promotions, boosting store traffic.
Education
No Degree - Social Justice/ Social Work
San Jose City College
San Jose, CA01.2025
Skills
- Inventory counting
- Order documentation
- Order Processing
- Issue Resolution
Timeline
Fulfillment Associate
Macys Department Store
04.2018 - Current
Lead Food Demonstrator
Warehouse Demonstration Services
03.2009 - 08.2012
No Degree - Social Justice/ Social Work
San Jose City College
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