Summary
Overview
Work History
Education
Skills
Timeline
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Ophelia Matthews

Saint Paul,MN

Summary

Over 10 years as a costumer service representative with experience on what it takes to communicate, comprehend and assist others in various matters. Computer literate with skills in typing, Microsoft Word and Microsoft PowerPoint. Fast learner with the outlook and motivation to absorb more knowledge in the medical call center field

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

5
5
years of professional experience

Work History

Patient Registrar

M Health Fairview
Saint Paul, MN
11.2022 - Current
  • Provided excellent customer service while assisting patients with questions regarding registration procedures.
  • Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
  • Identified potential issues that may affect reimbursement or lead to underpayment and overpayment situations.
  • Trained new employees on proper use of registration systems and processes.

Loader

United Parcel Service
Eagan
10.2021 - 05.2022
  • Trained new workers and assessed their developing work skills
  • Maintained a safe work environment by following company and federal safety guidelines
  • Provided ongoing safety training to employees as head of the safety committee.

Parking Attendant

Impark Parking
St. Paul
01.2021 - 06.2021
  • Performed excellent customer service
  • Prepared register for shift by ensuring accurate count from previous shift
  • Utilized company computer system to complete transactions and track hours worked.

Bun/Fry

Shake Shack
Bloomington
10.2019 - 12.2020
  • Cooked and prepared company food, restocked veggies/condiments, kept up with a clean environment
  • Followed company procedures to cook food in a consistent way
  • Maintained food safety standards to ensure customer satisfaction
  • Trained with managers from multiple states to prepare for the store's grand opening.

Education

Medical Call Center Training -

Hired
08.2022

General credits in Math, Writing and Reading -

Saint Paul College
06.2011

Skills

  • Clerical writing
  • Speech Clarity
  • Scheduling
  • Medical terminology proficiency
  • Speech Recognition
  • Insurance Verification

Timeline

Patient Registrar

M Health Fairview
11.2022 - Current

Loader

United Parcel Service
10.2021 - 05.2022

Parking Attendant

Impark Parking
01.2021 - 06.2021

Bun/Fry

Shake Shack
10.2019 - 12.2020

Medical Call Center Training -

Hired

General credits in Math, Writing and Reading -

Saint Paul College

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Ophelia Matthews