Mayra Anguisaca Lazo
Peekskill,USA
Summary
Experienced and organized Patient Registrar with 2 years of administrative experience. Skilled in streamlining patient flow through accurate recordkeeping and clear communication skills. Proficient in using Epic for patient information management and scheduling.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Registrar
New York Presbyterian Hudson Valley Hospital
10.2024 - Current
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Used Epic to schedule and manage patient appointments.
- Collected and processed co-payments and out-of-pocket charges using epic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Service Representative
Greenburgh Community Health Center
10.2023 - 09.2024
- Handled sensitive patient concerns with professionalism and empathy
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients.
- Used medical software to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists.
COVID-19 Contact Tracer
Staffing Solutions Organization
03.2021 - 08.2021
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Head Cashier
Modell's Sporting Goods
08.2019 - 01.2021
- Maintained a clean and organized work area.
- Helped customers complete purchases, locate items, and join reward programs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Processed both cash and card purchase and returns.
Hair Salon Assistant
J&S Beauty Salon
04.2016 - 01.2020
- Cleaned and sanitized styling stations between clients.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Processed payments, entering sales in register for prompt customer service.
Assistant Manager
Payless Shoe Source
11.2017 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Department Lead
Kmart, Sears Holding
09.2015 - 11.2018
- Set up displays and trained employees on current promotions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
Education
BBA - Business Administration
The College of Westchester
White Plains, NY05.2018
Skills
- Bilingual English and Spanish
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Office Administration
- Problem-Solving
- Multitasking and Organization
- Documentation accuracy
- Scheduling
- Computer skills
- Clerical writing
- Strong interpersonal skills
- Medical terminology
- Speech clarity
- Patient confidentiality
- Insurance verification
- Payment collection
Certification
- CBCS - Certified Billing and Coding Specialist
- CMAA - Certified Medical Administrative Assistant
- Certified in QuickBooks online
- Licensed Cosmetologist
- Accountant class - 2015
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Patient Registrar
New York Presbyterian Hudson Valley Hospital
10.2024 - Current
Patient Service Representative
Greenburgh Community Health Center
10.2023 - 09.2024
COVID-19 Contact Tracer
Staffing Solutions Organization
03.2021 - 08.2021
Head Cashier
Modell's Sporting Goods
08.2019 - 01.2021
Assistant Manager
Payless Shoe Source
11.2017 - 05.2019
Hair Salon Assistant
J&S Beauty Salon
04.2016 - 01.2020
Department Lead
Kmart, Sears Holding
09.2015 - 11.2018
BBA - Business Administration
The College of Westchester