Ophelia Oden
New Albany,IN
Summary
Dedicated Funeral Director with a proven track record at Naville & Seabrook Funeral Home, excelling in compassionate communication and regulatory compliance. Enhanced client satisfaction through personalized services and meticulous adherence to OSHA regulations. Committed to fostering a supportive team environment while maintaining high standards in mortuary operations and facility management.
Compassionate and dedicated individual with strong sense of empathy and excellent organizational abilities. Possesses deep understanding of grief counseling principles and proficient in coordinating memorial services and managing administrative tasks. Committed to providing meaningful support and ensuring respectful and comforting experience for families during difficult times.
Overview
2
2
years of professional experience
Work History
Funeral Director
Naville & Seabrook Funeral Home
10.2023 - Current
- Assisted in preparing bodies for visitation and burial, adhering to strict care standards.
- Established client trust through exceptional service and sensitivity towards individual needs.
- Maintained facility cleanliness, ensuring welcoming environment for grieving families.
- Exhibited professionalism and empathy when interacting with grieving family members.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Drafted and published [Number] obituaries per week on behalf of families served.
- Communicated with insurance companies to secure death benefits for payment of services.
- Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Fostered supportive environment, enhancing team morale and productivity.
- Oversaw maintenance and aesthetic appeal of funeral home facilities and vehicles, ensuring respectful and welcoming environment.
Education
Associate of Applied Science - Funeral Service
Mid-America College of Funeral Service
Jeffersonville, IN05-2009
Skills
- OSHA regulations
- Compassionate communication
- Pricing structures
- Regulatory compliance
- Customer response
- Mortuary operations
Timeline
Funeral Director
Naville & Seabrook Funeral Home
10.2023 - Current
Associate of Applied Science - Funeral Service
Mid-America College of Funeral Service
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