Victoria Thrasher
Plainview,TX
Summary
Dynamic Funeral Director with a proven track record at Kornerstone Funeral Directors, excelling in compassionate communication and regulatory compliance. Expert in crafting personalized funeral arrangements, fostering trust with families, and enhancing service quality. Recognized for attention to detail and problem-solving abilities, ensuring seamless ceremonies that honor diverse cultural traditions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Funeral Director
Kornerstone Funeral Directors
01.2011 - 08.2015
- Coordinated funeral services ensuring seamless execution of ceremonies and memorials.
- Managed logistics for transportation of deceased, maintaining compliance with regulations.
- Provided compassionate support to families during bereavement, addressing their needs and concerns.
- Developed tailored service plans that honored individual preferences and cultural traditions./
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Coordinated with multiple vendors to ensure seamless execution of funeral arrangements for diverse ceremonies.
- Assisted clients with pre-arranging funeral services.
Sales Associate
Tractor Supply
01.2008 - 01.2011
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features for effective upselling.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Waitress
Jumbo Joes
09.2004 - 01.2008
- Provided exceptional customer service by welcoming and assisting guests in a fast-paced environment.
- Memorized menu items to accurately take orders and offer recommendations to patrons.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for customers.
- Assisted in setting up tables, preparing dining areas, and replenishing supplies as needed.
- Handled payment transactions accurately while maintaining a balanced cash register at end of shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Mortuary Science
Amarillo College
Amarillo12-2011
Skills
- Pricing structures
- Regulatory compliance
- OSHA regulations
- Compassionate communication
- Staff scheduling
- Funeral planning/arrangements
- Teamwork
- Attention to detail
- Problem-solving abilities
- Reliability
- Active listening
- Effective communication
- Valid Texas driver's license
- Obituary writing
Certification
- Licensed Funeral Director 2012- Present
Timeline
Funeral Director
Kornerstone Funeral Directors
01.2011 - 08.2015
Sales Associate
Tractor Supply
01.2008 - 01.2011
Waitress
Jumbo Joes
09.2004 - 01.2008
No Degree - Mortuary Science
Amarillo College