Ophelia Sarpong
Springfield,MA
Summary
Dynamic Shift Supervisor and Outreach Counselor with extensive experience in safety compliance and advocacy at the Department Of Developmental Services. Demonstrated success in fostering positive environments and enhancing client welfare through empathetic conflict resolution. Proficient in MAP and BLS certifications, combining critical thinking with effective communication to drive project progress and strengthen client relationships. Aiming to leverage these skills to further improve service delivery in a challenging role.
Overview
20
20
years of professional experience
Work History
DSW 11 Worker ( Shift Supervisor)
Department Of Developmental Services
West Springfield, MA
01.2015 - Current
- I maintained a positive working environment and made my expectations clear to my staff.
- Acknowledges hard work and corrects indiscretions in the workplace.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Organized staff meetings to discuss changes in policies and updates in training.
- I advocate for my clients and make sure their safety is a priority.
- I am a team player, and a reliable employee.
- I don't mind taking instructions and accept constructive criticism.
Outreach Counselor
Center For Human Development Inc.
Springfield, MA
01.2005 - 12.2024
- Medication Administrations.
- Provided transportation for the clients to their medical and psychiatric appointments.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Helped families work through serious issues, and restore relationships, or part amicably.
- Attended meetings with local organizations to increase awareness about the availability of services provided by the agency and programs served by Outreach Counselor role.
Education
Bachelor of Science - Nursing
Quinnipiac University
Hamden, CT08-2024
Bachelor of Science - Public Health
American International College
Springfield, MA05-2017
GED
08-2004
Skills
- MAP Certification
- BLS Certification
- Attention to detail
- Work Planning and Scheduling
- Problem-solving
- Critical Thinking
- Conflict Resolution
- Safety and compliance
- Good Communication Skills
- Verbal and written communication
- Advocacy
- Patients
- Empathy
Languages
English
Professional
Custom
- voluntered at my local boys and girl club
References
References available upon request.
Timeline
DSW 11 Worker ( Shift Supervisor)
Department Of Developmental Services
01.2015 - Current
Outreach Counselor
Center For Human Development Inc.
01.2005 - 12.2024
Bachelor of Science - Nursing
Quinnipiac University
Bachelor of Science - Public Health
American International College
GED
Similar Profiles
Shannon Edmond MorrisonShannon Edmond Morrison
Direct Support Professional/Certified Medication Administrator at Department Of Developmental ServicesDirect Support Professional/Certified Medication Administrator at Department Of Developmental Services
Marie Denise JosephMarie Denise Joseph
Developmental Support Worker at Department of Developmental ServicesDevelopmental Support Worker at Department of Developmental Services
Rafael RivasRafael Rivas
Direct Care Worker at Department Of Developmental ServicesDirect Care Worker at Department Of Developmental Services