Ophelia Williams Blackwell
Sandy Springs,GA
Summary
To utilize my skills and experience in a challenging and rewarding position at a growth-oriented firm, which will further allow me to acquire new abilities.
Overview
12
12
years of professional experience
Work History
Asset Protection Associate
Sam Walton
2023.07 - 2023.10
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
KITCHEN MANAGER
Ya Man Jamaican Cuisine
2018.01 - 2023.06
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
FOOD EXPEDITOR
Tastee Spoon
2022.07 - 2023.04
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
- Addressed customer complaints and inquiries to verify satisfaction.
Restaurant Manager
Big Man Jerk Center
2014.05 - 2017.12
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Purchased food and cultivated strong vendor relationships.
Sales Representative
Tools Hardware & Supplies Ltd
2012.01 - 2014.04
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
Education
GED -
Penn Foster Career School
Scranton, PA12.2022
No Degree - ADMINISTRATIVE ASSISTANT CERTIFICATE IN BUSINESS
Penn Foster Career School
Scranton, PA09.2018
No Degree - CERTIFICATION IN ACCOUNTANCY
H.E.A.R.T Trust Ja
Kingston, Jamaica 04.2013
High School Diploma -
Kellits High School
Clarendon, Jamaica 06.2007
Skills
- Customer Service
- Computer Skills
- Greeting customers by name and displayed respectful attitude
- Time Management
- Team Development
Timeline
Asset Protection Associate
Sam Walton
2023.07 - 2023.10
FOOD EXPEDITOR
Tastee Spoon
2022.07 - 2023.04
KITCHEN MANAGER
Ya Man Jamaican Cuisine
2018.01 - 2023.06
Restaurant Manager
Big Man Jerk Center
2014.05 - 2017.12
Sales Representative
Tools Hardware & Supplies Ltd
2012.01 - 2014.04
GED -
Penn Foster Career School
No Degree - ADMINISTRATIVE ASSISTANT CERTIFICATE IN BUSINESS
Penn Foster Career School
No Degree - CERTIFICATION IN ACCOUNTANCY
H.E.A.R.T Trust Ja
High School Diploma -
Kellits High School