Oquenda Askew
Memphis,TN
Summary
Dynamic professional experienced in account management and effective communication within the healthcare sector. Known for building strong relationships between patients, families, and healthcare staff, contributing to improved service awareness and patient satisfaction.
Overview
21
21
years of professional experience
Work History
Hospice Consultant
Hospice of Hope
Germantown, TN
01.2021 - Current
- Developed strategic partnerships with local healthcare providers for more efficient coordination of Hospice services.
- Expanded community outreach efforts, raising awareness about available hospice services within the local area.
- Built strong relationships between patients, families, and hospice staff to facilitate a supportive environment.
- Educated families on the benefits of hospice care, addressing concerns and answering questions throughout the process.
Senior Billing Specialist
Hospice of Hope
Germantown, TN
02.2013 - Current
- Managed billing processes to ensure timely submission of claims and payments.
- Collaborated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
- Improved cash flow for the company by promptly resolving outstanding invoices and accounts receivable issues.
- Oversaw monthly reconciliation of accounts receivable, maintaining thorough records for audit purposes.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Assistant Store Manager
Charolette Russe
Memphis, TN
03.2011 - 01.2014
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and sales techniques.
- Developed promotional displays, enhancing product visibility and increasing customer engagement.
- Coordinated scheduling of staff shifts, optimizing workforce allocation for peak periods.
- Assisted store manager in meeting standards for customer service and quality.
Teller II
First Tennessee Bank
Memphis, TN
01.2008 - 03.2011
- Implemented process improvements that enhanced transaction efficiency and reduced wait times for customers.
- Monitored cash handling procedures to minimize discrepancies and ensure accurate financial reporting.
- Conducted regular audits of cash drawers to maintain financial integrity and minimize discrepancies.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
Crew Team Member
Wendy's
Memphis, TN
03.2005 - 12.2007
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated cash register efficiently, processing transactions accurately and handling payments swiftly.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards consistently.
- Assisted in training new team members on operational procedures and customer service techniques effectively.
Education
Accounting And Finance
Southwest Tennessee Community College
Memphis, TNSkills
- Client relationship building
- Territory management
- Account management
- Adaptability and flexibility
Timeline
Hospice Consultant
Hospice of Hope
01.2021 - Current
Senior Billing Specialist
Hospice of Hope
02.2013 - Current
Assistant Store Manager
Charolette Russe
03.2011 - 01.2014
Teller II
First Tennessee Bank
01.2008 - 03.2011
Crew Team Member
Wendy's
03.2005 - 12.2007
Accounting And Finance
Southwest Tennessee Community College