Oralea Judge
Fort Lauderdale,United States
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Banking Customer Service Representative
Teleperformance
Fort Lauderdale, FL
01.2024 - 12.2024
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Memeber Experience Advisors
Nations Benefits
North University Drive Planation Florida
01.2023 - 06.2023
- Handle inbound and outbound calls with Members enrolled in NationsBenefits programs; NationsHearing, NationsOTC, and NationsInsurance.
- Effectively advise, consult, and guide as Member to the appropriate purchase of hearing aid solution, utilization of their OTC benefit, purchase of personal insurance.
- Being an trusted advisor to Members through interpersonal skills to establish an strong relationship that allows for demonstrating concern, showing patience, direct needs.
- Ability to remain confidential with all proprietary information
- Adherence to all NationsBenefits, HIPAA, and MCO / Medicare guidelines.
Education
Broward College
Fort Lauderdale, FLSkills
- Excellent listening and interpersonal skills
- Ability to work varied shifts, days, holidays
- Compliance awareness
- Client confidentiality
- Sales proficiency
Languages
American sign language
Timeline
Banking Customer Service Representative
Teleperformance
01.2024 - 12.2024
Memeber Experience Advisors
Nations Benefits
01.2023 - 06.2023
Broward College