Oralia Mercado
Oak Forest,IL
Summary
Proven leader and detail-oriented professional with a track record of enhancing team efficiency and exceeding customer satisfaction goals at M Block & Sons / Keurig Dr Pepper. Skilled in Manhattan Software and adept at fostering teamwork, I excel in high-pressure environments, consistently meeting deadlines and driving process improvements.
Overview
16
16
years of professional experience
Work History
Material Handler
Provisur Technologies Inc.
Mokena, IL
06.2024 - Current
- Received and distributed incoming materials to designated areas. Make sure the products are in the correct place.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Arranging pickups, packing, and shipping customers' orders via LTL and carriers.
Shipping and Receiving Clerk
First Logistics Management LLC
Hodgkins, IL
01.2022 - 06.2024
- Responsible for accurately receiving and inputting customer orders into the company's system.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Manhattan Software: 2 years, 5 months.
- Coordinating with shipping carriers to schedule pickups.
Group Leader
M Block & Sons / Keurig Dr Pepper
Tinley Park, IL
09.2015 - 10.2020
- Used daily system logs to document production information, discussing issues with management.
- Met or exceeded target for on-time customer shipments.
- Implemented process improvements to enhance team efficiency and output quality.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Motivated teams to reach their highest potential by setting achievable goals.
- Participated in hiring process, identifying and selecting candidates who fit team needs and company culture.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Oracle PeopleSoft.
Salesperson
self employed
Blue Island, IL
01.2009 - 08.2014
- Set up meetings with potential clients and listened to their wishes and concerns.
- Listened to customer needs to identify and recommend best products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Education
GED -
Midwest Theological Institute
Chicago, IL11-2004
Skills
- Leadership experience
- Attention to detail
- Teamwork
- Customer service
- Able to work under pressure
Accomplishments
- Leadership position
- won a trip
Languages
English
Professional
spanish
Professional
Timeline
Material Handler
Provisur Technologies Inc.
06.2024 - Current
Shipping and Receiving Clerk
First Logistics Management LLC
01.2022 - 06.2024
Group Leader
M Block & Sons / Keurig Dr Pepper
09.2015 - 10.2020
Salesperson
self employed
01.2009 - 08.2014
GED -
Midwest Theological Institute
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