Orenthanal Bennett
Tampa,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable and reliable support specialist and leader that blends advanced organizational, technical and business skills.
Overview
18
18
years of professional experience
Work History
Admin/Payroll Coordinator
Helpful Companion
Plant City, FL
07.2022 - 08.2025
- Assisted in processing payroll data and maintaining employee records.
- Ensured accurate entry of timekeeping information for payroll calculations.
- Aided in training new staff on payroll procedures and software use.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
- Reviewed time records for 10 employees to verify accuracy of information.
- Provided customer service to employees regarding payroll inquiries and issues.
Co-Owner, Assisted Living Facility
Southern Comfort Family Services
Ruskin, FL
06.2016 - 07.2022
- Streamlined administrative processes, reducing overhead costs significantly.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Maintained compliance with AHCA (Agency for Healthcare Administration) and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee and resident wellbeing.
Work From Home Agent for Yahoo Sports
Sykes Enterprises, Incorporated
Lakeland, FL
05.2011 - 08.2013
- Managed customer inquiries via phone and chat, ensuring timely and accurate responses.
- Collaborated with team members to identify process improvements, increasing overall service quality.
- Resolved escalated issues by employing effective problem-solving techniques, improving customer satisfaction rates.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
Co-Owner -Adult Group Homes
Help Is on the Way, Inc
Tampa, FL
06.2007 - 02.2011
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Led team training initiatives to improve staff efficiency and service quality.
- Oversaw financial management processes, optimizing budgeting and forecasting accuracy.
- Established partnerships with local organizations to expand community outreach programs.
- Conducted regular performance assessments to identify areas for improvement and implement solutions.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Maintained compliance with AHCA (Agency for Healthcare Administration) and APD (Agency for Persons with Disabilities) requirements through diligent oversight of business practices.
Education
High School Diploma -
Plant City High School
Plant City, FLSkills
- Bi-weekly payroll processing
- Leading teams
- Data entry
- Recordkeeping skills
- Internal audit procedures
- Time sheet review
- New hire processing
- Telephone and email etiquette
- Employee file maintenance
- Exceptionally organized
Timeline
Admin/Payroll Coordinator
Helpful Companion
07.2022 - 08.2025
Co-Owner, Assisted Living Facility
Southern Comfort Family Services
06.2016 - 07.2022
Work From Home Agent for Yahoo Sports
Sykes Enterprises, Incorporated
05.2011 - 08.2013
Co-Owner -Adult Group Homes
Help Is on the Way, Inc
06.2007 - 02.2011
High School Diploma -
Plant City High School
US Marine Corp (1992-1996)
Was Radio Operator with Second LAR Battalion- Second Marine Division.