Oreoluwa Liyele
Irvington,NJ
Summary
Dynamic Patient Service Representative with extensive experience at Village MD, Primaria Health, excelling in insurance verification and patient scheduling. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills. Adept at managing electronic health records and ensuring compliance, contributing to streamlined operations and improved service delivery.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Village MD, Primaria Health
New Providence, New Jersey
06.2024 - 07.2025
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Provided clear information on insurance benefits and eligibility requirements.
- Coordinated with medical staff to ensure timely patient care and service delivery.
- Handled patient records using electronic health record systems efficiently.
- Addressed patient concerns and resolved issues to enhance service satisfaction.
- Maintained accurate patient data and updated information in the database.
- Educated patients on office policies and procedures for seamless interactions.
- Collaborated with team members to improve workflow and communication processes.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Reviewed patient accounts for accuracy on a regular basis.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Sorted and distributed incoming mail daily.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Referred patients to appropriate professionals and services.
Medical Billing Support
Medix/RWJBH
Oceanport, USA
02.2022 - 03.2024
- Verify coverage and eligibility for medical services
- Communicate with insurance providers and patients
- Review patient bills and correct any missing or inaccurate information
- Use a billing software to prepare and transmit claims
- Collect unpaid claims and clear up discrepancies
- Investigate and appeal claims that were denied
- Complete data entry to update spreadsheets and reports
- Work with patients to set up payment plans
- Properly coding services, procedures, diagnoses, and treatments.
- Preparing and sending invoices or claims for payment.
- Correcting rejected claims.
- Tracking payments.
- Following up with patients and insurance companies about outstanding bills.
- Www.medixteam.com
Epic Go- Live Consultant Inpatient (ClinDoc)
Providence St. Joseph Health
Santa Rosa, USA
10.2021 - 10.2021
- Assisted nurses to administer medications in MAR
- Assisted Physicians with medical reconciliation
- History and document patients report immunizations
- Assisted Nurses documenting patients report immunizations
- Supported clinicians charting with smart sets and how to use smart texts
- Smart Phrase and smart links effectively in writing progress notes
- Guided Physicians, providing troubleshooting and escalating of issues as needed to physician command center
Central Scheduler
Medix/Atlantic Healthcare Systems
Morristown, USA
12.2020 - 05.2021
- Scheduled Appointments, answered telephones and took referrals from Physicians’ offices.
- Verified Insurances and Scanned patients records into the EMR system.
- Coordinated Appointment Schedules with relevant Facility Stores.
- Data Entry of patient’s insurance, documents and medical history with accuracy and confidentiality.
- Monitored all Medical Callbacks in a professional timely manner.
- Using Epic to ensure that patient’s inquiries were entered into the system correctly.
- Maintained outstanding customer service and interpersonal skills and assisted in Training new Employees
- Electronically updated patients’ demographics and insurance billing and coding.
- Updated Patient Demographics and insurance for billing and coding.
- Perform a variety of Administrative Duties including: Answering Phones, Faxing and Filing of Confidential Documents; and basic internet and email utilization
Epic Go- Live Consultant (Ambulatory/Cadence)
MEDIX/New Jersey Urology
Cliffside Park/Englewood, USA
10.2020 - 10.2020
- Supported the Front Desk personnel at urology department with patient scheduling, and recording of patient in formations
- Assisted and work directly with Nurse on floor imputing patient documentation, and medication order
- Assisted Physicians showing them how to create smart text, smart list, reconcile of medication order, and documentation for every encounter
- Assisted the Nurses and Physicians how to use in basket, creating a pool also tracking and documenting of patients and scheduling
- Proactively troubleshoot workflow issues and report any technical issue and other issues to command center
- Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smart sets
- Provided training for front desk staffs on how to register and schedule patient
- Provided training to clinicians on the use of Note writer
- Worked closely with the implementation and the application teams during the go-live process
- Designed departmental workflow sheets to help improve patients care
Epic Go- Live Consultant (Inpatient Physician)
PHYSICIAN TECHNOLOGY PARTNERS
Bronx, USA
07.2020 - 09.2020
- Assisted Nurses documenting patient report immunizations
- History and Document patients reports immunization
- Assisted Nurses to Administer Medication In the MAR
- Smart Phrases and Smart Links Effectively in writing Progress notes
- Assisted Nurses and Physicians on Efficient use of Hyperspace and Epic Care
- Supported Nurses and Physicians on proper documentation on the Flowsheets
Epic Go- Live Consultant (Inpatient Physician Support)
PHYSICIAN TECHNOLOGY PARTNERS
Ottawa, Canada
05.2019 - 06.2019
- Assisted Physicians navigate the Admit Discharge Transfer function in Disposition navigator
- Provided support to Physicians in personalizing & creating Preference list, Smart phrase And macros
- Provided elbow support for various physicians and nurses in several departments
- Provided in-basket help, Meds ordering assistants to physicians and end users
- Provided super user with comprehensive help to further their assistants with the end user on the use of Order Entry system
- Work Closely with the implementation team and the application team during the Go-Live process
Epic Go- Live Consultant (Inpatient Nursing/ Physician Support)
THE HCI GROUP
New York, USA
03.2019 - 04.2019
- Assisted nurses to administer medications in MAR
- Assisted Physicians with medical reconciliation
- History and document patients report immunizations
- Assisted Nurses documenting patients report immunizations
- Supported clinicians charting with smart sets and how to use smart texts
- Smart Phrase and smart links effectively in writing progress notes
- Guided Physicians, providing troubleshooting and escalating issues as needed to physician command center
Epic Go- Live Support (Inpatient Physician Support)
THE HCI GROUP
St. Louis, USA
05.2018 - 06.2018
- Supported nurses on how to properly work in a specific navigator, how to discharge patients
- Supported nurses and physicians on properly updating information on flow sheets and work Lists
- Educated physicians and surgeons on documenting encounters, managing their in baskets and preferences lists
- Assisted clinicians on efficient use of Hyperspace & Epic Care
Epic Go- Live (Epic Care Ambulatory/Radiant)
THE HCI GROUP
Rochester, USA
04.2018 - 05.2018
- Provided Support in the reading room with read studies
- Showed Providers how to personalize their toolbar
- Walked Providers through workflow process on how to order imaging exams
Epic Go- Live Consultant (ClinDoc / Inpatient)
PHYSICIAN TECHNOLOGY PARTNERS
Marlton, USA
02.2018 - 03.2018
- Assisted nurses to administer medications in MAR
- Assisted Physicians with medical reconciliation
- History and document patients report immunizations
- Assisted Nurses documenting patients report immunizations
- Supported clinicians charting with smart sets and how to use smart texts
- Smart Phrase and smart links effectively in writing progress note
- Guided Physicians, Providing troubleshooting and escalating of issues as needed to physician command center
Epic Go-live Consultant (Ambulatory/Cadence)
PHYSICIAN TECHNOLOGY PARTNERS
Hackensack, USA
11.2017 - 12.2017
- Walked Schegistrars through creating coverage
- Assisted with scheduling, registration & check out
- Walked Schegistrars through media manager process of scanning documents and using webcam
- Walked Providers through using the Meds and Orders tabs to prescribe medication
- Assisted the clinicians to set up and utilize smart tools – smart text, smart phrase
- Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smart sets
Epic Go-live Consultant (ClinDoc/ Inpatient)
PHYSICIAN TECHNOLOGY PARTNERS
Rapid City, USA
10.2017 - 11.2017
- Assisted Physicians with medical reconciliation
- History and document patients report immunizations
- Assisted Nurses documenting patients report immunizations
- Supported clinicians charting with smart sets and how to use smart texts
- Smart Phrase and smart links effectively in writing progress notes
- Guided Physicians, providing troubleshooting and escalating of issues as needed to physician command center
- Assisted nurses to administer medications in MA
Epic Go-Live Consultant (Ambulatory/ Cadence)
OPTIMUM HEALTHCARE IT
Boston, USA
09.2017 - 10.2017
- Provided elbow support to front desk
- Reported any problems to command center
- Walked Schegistrars through creating coverage
- Assisted with scheduling, registration & check out
- Walked schegistrar through media manager process of scanning documents and using webcam
- Walked Providers through using the Meds and Orders tabs to prescribe medication
- Assisted the clinicians to set up and utilize smart tools – smart text, smart phrase
Epic Go-Live Consultant (ClinDoc)
OPTIMUM HEALTHCARE IT
Andrian, USA
04.2017 - 05.2017
- Assisted nurses to administer medications in MAR
- Assisted Physicians with medical reconciliation
- History and document patients report immunizations
- Assisted Nurses documenting patients report immunizations
- Supported clinicians charting with smart sets and how to use smart texts
- Smart Phrase and smart links effectively in writing progress notes
- Guided Physicians, providing troubleshooting and escalating of issues as needed to physician command center
Epic Go-Live Consultant (ClinDoc)
THE HCI GROUP
Toledo, USA
10.2016 - 11.2016
- Assisted nurses to administer medications in MAR
- Assisted Physicians with medical reconciliation
- History and document patients report immunizations
- Assisted Nurses documenting patients report immunizations
- Supported clinicians charting with smart sets and how to use smart texts
- Smart Phrase and smart links effectively in writing progress notes
- Guided Physicians, providing troubleshooting and escalating of issues as needed to physician command center
Epic Go-Live Consultant (Epic Ambulatory/ Cadence)
DIVURGENT CONSULTING
Twins Fall, USA
09.2016 - 10.2016
- Provided support for the front desk on how to schedule & register a new patient
- Trained end users on how to schedule and register a Dependent Patients
- Trained front desk on how to schedule a Patient for a recurring appointment
- Supported Trained Nurses on how to view provider schedules register and schedule patient
- Assisted floor super users on issue resolution
Epic Go-Live Consultant (Radiant)
THE HCI GROUP
Boston, USA
04.2016 - 05.2016
- Supported in documenting the results of imaging studies in radiant reading
- Assisted in tracking internal and external film movements throughout the organization
- Provided support in identifying how film stations are being used
- Assisted in determining how to configure a film station
- Assisted Physicians in writing their progress notes using the smart tools
Epic Go-Live Consultant (Ambulatory)
PHYSICIANS TECHNOLOGY PARTNERS
Madison, USA
09.2015 - 10.2015
- Trained and Provided elbow support to physicians
- Provided Go live support for inpatient application for providers and nurses
- Supported in documenting the results of imaging studies in radiant reading
- Assisted in tracking internal and external film movements throughout the organization
- Provided support in identifying how film stations are being used
Education
High School Diploma -
Woodbridge High School
Woodbridge, NJ06-2009
Bachelor of Arts - Psychology
New Jersey City University
Jersey City, NJSkills
- Epic charting
- Insurance verification
- Medical coding
- Patient scheduling
- Electronic health records
- Healthcare compliance
- Customer relationship management
- Payment processing
- Records management
- Claims resolution
- Problem solving
- Attention to detail
- Conflict resolution
- Patient feedback collection
- Patient intake
- Data entry proficiency
- Medical insurance
- Team collaboration
- Effective communication
- Insurance verifying
Timeline
Patient Service Representative
Village MD, Primaria Health
06.2024 - 07.2025
Medical Billing Support
Medix/RWJBH
02.2022 - 03.2024
Epic Go- Live Consultant Inpatient (ClinDoc)
Providence St. Joseph Health
10.2021 - 10.2021
Central Scheduler
Medix/Atlantic Healthcare Systems
12.2020 - 05.2021
Epic Go- Live Consultant (Ambulatory/Cadence)
MEDIX/New Jersey Urology
10.2020 - 10.2020
Epic Go- Live Consultant (Inpatient Physician)
PHYSICIAN TECHNOLOGY PARTNERS
07.2020 - 09.2020
Epic Go- Live Consultant (Inpatient Physician Support)
PHYSICIAN TECHNOLOGY PARTNERS
05.2019 - 06.2019
Epic Go- Live Consultant (Inpatient Nursing/ Physician Support)
THE HCI GROUP
03.2019 - 04.2019
Epic Go- Live Support (Inpatient Physician Support)
THE HCI GROUP
05.2018 - 06.2018
Epic Go- Live (Epic Care Ambulatory/Radiant)
THE HCI GROUP
04.2018 - 05.2018
Epic Go- Live Consultant (ClinDoc / Inpatient)
PHYSICIAN TECHNOLOGY PARTNERS
02.2018 - 03.2018
Epic Go-live Consultant (Ambulatory/Cadence)
PHYSICIAN TECHNOLOGY PARTNERS
11.2017 - 12.2017
Epic Go-live Consultant (ClinDoc/ Inpatient)
PHYSICIAN TECHNOLOGY PARTNERS
10.2017 - 11.2017
Epic Go-Live Consultant (Ambulatory/ Cadence)
OPTIMUM HEALTHCARE IT
09.2017 - 10.2017
Epic Go-Live Consultant (ClinDoc)
OPTIMUM HEALTHCARE IT
04.2017 - 05.2017
Epic Go-Live Consultant (ClinDoc)
THE HCI GROUP
10.2016 - 11.2016
Epic Go-Live Consultant (Epic Ambulatory/ Cadence)
DIVURGENT CONSULTING
09.2016 - 10.2016
Epic Go-Live Consultant (Radiant)
THE HCI GROUP
04.2016 - 05.2016
Epic Go-Live Consultant (Ambulatory)
PHYSICIANS TECHNOLOGY PARTNERS
09.2015 - 10.2015
High School Diploma -
Woodbridge High School
Bachelor of Arts - Psychology
New Jersey City University